Closing Keyholder / Sales & Hospitality Associate — PT/FT
About The Position
This is not an entry-level Keyholder training position. We are looking for an experienced Closing Keyholder / Sales & Hospitality Associate who is also available to provide weekend coverage. This role requires previous experience as a retail or hospitality Keyholder, closing shift leader, manager-on-duty or comparable person-in-charge where you were personally trusted with responsibilities such as opening and/or closing a location, keys, alarms and store security, cash handling and register reconciliation, leading a shift when senior management was not present, handling routine guest/customer escalations, and ensuring required closing procedures were completed accurately. We will train you on our systems and standards, but you should already understand what it means to be entrusted with the building, the close and the team working with you. We are more than a specialty retail shop; we are an experiential culinary hospitality company that also operates exceptional retail stores. Our stores are places where guests discover flavor through spices, teas, seasonings, culinary gifts, education and conversation. Our business is expanding into tastings, events, community programming, hospitality partnerships and other culinary experiences. We're looking for someone who can bring energy to the sales floor and confidently take responsibility for the store during assigned evening closing shifts.
Requirements
- Previous Keyholder experience is REQUIRED.
- Previous experience as a retail or hospitality Keyholder, closing shift leader, manager-on-duty or comparable person-in-charge.
- Experience with opening and/or closing a location.
- Experience with keys, alarms and store security.
- Experience with cash handling and register reconciliation.
- Experience leading a shift when senior management was not present.
- Experience handling routine guest/customer escalations.
- Experience ensuring required closing procedures were completed accurately.
- Must be able to work regular closing shifts.
- Weekend and seasonal availability are important.
Nice To Haves
- Curiosity about where the business is going and may want to contribute beyond their core store role as they grow with us.
- Interest in culinary tastings and experiences, private, corporate and community events, hospitality and tourism partnerships, educational programming, gifting and special programs, brand activations and community outreach.
- Enjoy food, cooking, tea, gifting, hospitality or culinary discovery.
- Like learning something well enough to teach or recommend it.
- Want a role where strong performance can lead to broader responsibilities.
Responsibilities
- Create memorable guest experiences by warmly welcoming guests, starting conversations, asking great questions and helping people discover products.
- Engage guests, uncover their interests, make thoughtful recommendations and introduce products to drive sales.
- When scheduled as the Closing Keyholder/PIC, help lead the shift and ensure the store closes correctly and securely, including directing closing priorities, supporting coworkers, resolving routine guest issues, reconciling registers and completing required security and closing procedures.
- Balance proactive service and selling with replenishment, recovery, merchandising, cleanliness and closing responsibilities in a fast-paced environment.
- Demonstrate leadership by communicating clearly, taking initiative, helping redirect priorities when needed and contributing to a positive, accountable team environment.
- Build knowledge of spices, teas and culinary products while developing transferable skills in hospitality, sales, communication, problem-solving and leadership.
Benefits
- $17.50–$20.00/hour plus bonus, based on relevant experience, demonstrated capability and availability.
- Team sales-performance bonus opportunities
- Premium pay for designated high-demand holiday shifts
- Roth retirement savings program
- Employee product benefits/discounts
- Structured training and development
- Opportunities to grow into expanded sales, training, operational or leadership responsibilities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
