Closing Coordinator (Texas)

Extend Your Team

3d•$7 - $8•Remote

About The Position

We are reinventing consumer credit by using technology to reduce the cost of capital. Our first product is the world's cheapest credit card, backed by home equity, which can be processed in as little as 15 minutes and $0 cost. We are a well-capitalized team of technology and finance executives with top-tier investors. Our team has experience building financial products, consumer products, technology infrastructure, and mathematics & science infrastructure. We are missionaries who work hard on important problems and build products that become infrastructure for society. Our cultural values include depth and rigor of thought, minimalism, and speed of execution.

Requirements

Experience coordinating with Third-Party vendors.
Extensive experience in front-facing customer service.
Experience with closing for loan origination.
Experience with document handling, title knowledge.
Familiarity with loan documents, deeds, or similar documents.
At least 2 years (and above) of experience under a US Loan or Mortgage account handling Loan Origination or Underwriting specific tasks.
Experienced in customer-facing roles in a loan or mortgage account.
Superb communication, collaboration, and problem-solving skills.
Proficiency, speed, and accuracy in written communication.
Fluency, clarity, and good diction in English.
Great organizational skills & time management abilities.
Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email.
Detail-Oriented - being correct about the details matters.
Bachelor's Degree or comparable work experience in financial services.
Flexibility to work US Pacific time 9 AM to 6 PM (with a 1-hour break time in between).
Must live in the Philippines.

Responsibilities

Coordinating with Third-Party vendors while also interacting with customers, answering questions and assisting in scheduling.
Responding to customer queries in a timely & effective manner via ZenDesk, Amazon Connect or other customer support tools.
Documenting & logging issues (as well as customer compliments & complaints).
Working with customers to help them go through our application flow when required.
Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems.