Closing Coodinator

GANEK•Alpharetta, GA

About The Position

The Closing Coordinator is responsible for managing multiple priorities and adhering to deadlines, with a strong understanding of the significance of closing dates to ensure transactions close on time. This role requires a detail-oriented individual with excellent communication skills, capable of maintaining a professional demeanor while managing challenging customers and resolving issues efficiently. The position involves processing initial contract intake, ordering and reviewing titles, tracking payoffs, and maintaining consistent communication with clients and staff regarding file status. The Closing Coordinator must also collaborate with the title department to resolve issues and drive closing performance to deliver exceptional customer experiences.

Requirements

1+ years of experience in the title and settlement business.
Commitment to delivering exceptional customer service.
Excellent written and verbal communication skills.
Attention to detail is paramount.
Deadline-oriented with strong multitasking abilities.
Team-oriented attitude with the ability to work independently when necessary.
Familiarity with standard closing concepts, practices, and procedures in the real estate settlement industry.
Sense of urgency and a proactive mentality.
Ability to communicate positively and effectively with various parties involved in transactions.
Quality-conscious with a strong sense of pride in delivering high-quality work.
Proficient in managing challenging customers and resolving issues efficiently.
Able to handle multiple files concurrently without errors.
Exemplary organizational skills.
Experience managing high-volume transactions in a paperless environment.
Intermediate to advanced proficiency in closing software systems and Microsoft Office applications.
Understanding of real estate law and procedures related to property transactions.
Knowledge of key documents involved in real estate closings, such as purchase agreements, deeds, and title insurance.
Ability to manage multiple real estate transactions simultaneously.
Coordinating with various parties involved, including buyers, sellers, real estate agents, lenders, and title companies.
Managing and prioritizing tasks to ensure smooth closing processes.
Attention to detail in reviewing documents and coordinating timelines.
Clear and effective communication with clients, attorneys, and other stakeholders.
Providing updates and guidance to clients throughout the closing process.
Organizing and maintaining accurate records of all closing documents.
Ensuring all required documents are properly completed and executed.
Building rapport with clients and providing excellent customer service.
Addressing client inquiries and concerns in a timely and professional manner.
Coordinating with title companies and escrow agents to ensure all necessary documents and funds are in place for closing.
Reviewing title commitments and resolving any issues that may arise.
Identifying and resolving issues or discrepancies in closing documents.
Finding solutions to challenges that may arise during the closing process.
Managing deadlines and ensuring closings are completed on schedule.
Proactively addressing potential delays to keep transactions on track.
Collaborating with attorneys, paralegals, and administrative staff to facilitate smooth closings.
Providing support to colleagues and assisting with tasks related to closings as needed.
Maintaining a positive and helpful attitude when assisting clients.
Ensuring clients feel supported and informed throughout the closing process.
Being able to adapt to changes in priorities or procedures.
Flexibility in handling different types of transactions and client needs.
Maintaining confidentiality of client information and sensitive documents.
Ensuring all aspects of the closing process comply with legal and regulatory requirements.
Adhering to ethical standards and professional conduct.

Nice To Haves

Experience with SoftPro Select is a plus.

Responsibilities

Process initial contract intake
Order titles and conduct initial reviews of reports provided by title examiners.
Track and receive mortgage and lien payoffs, HOA letters, and tax information.
Obtain commission payment information from real estate agents involved in transactions.
Maintain consistent, timely, and professional communication with clients and staff regarding file status.
Engage in phone conversations with clients and promptly respond to emails from clients and staff.
Ensure the system is updated with all relevant email and phone communications.
Escalate any issues affecting closing dates to attorneys or closers.
Drive closing performance, meet closing dates, and deliver exceptional customer experiences.
Collaborate with the title department to resolve title issues.