Closing Advisor (Escrow Officer) - Texas

Rocket Mortgage•Frisco, TX

48d•Hybrid

About The Position

This position requires residency in Texas and an active license with the Texas Department of Insurance. While we are prioritizing Dallas area candidates, we’re open to applicants in Houston, San Antonio, or Austin. Regardless of location, this is a hybrid role; you’ll work onsite in your local office 1-2 days per week. As a Closing Advisor, you will be the main point of contact for customers and real estate agents on specific transactions. Interact and correspond as the main point of contact for buyers, sellers, and agents during the settlement process. Manage each file from start to finish and make sure each team member is completing their workflow. Ensure that the process stays organized and all contract contingencies are being met. Obtain pertinent info from clients and agents for the title department to clear the title. Deliver great customer experience while guiding clients and agents through the closing process. Answer our main phone line, explain title quotes, title insurance, and the settlement process to current and potential clients. Oversee title and closing for all residential projects/clients in your market. Managing assigned tasks for yourself and your support team. Verifying title clearance of assigned files prior to closing. Working with the support team on title defects, issues, as well as a review of all entity documents for sufficiency. Reviewing closing documents prior to and after closing to ensure completeness and accuracy. Ensure the file is balanced before sending to the funding. Ensure that documents for recording are complete and ready to record before sending to post-closing.

Requirements

Residency in Texas
Active license with the Texas Department of Insurance
Strong customer service background
Strong written and verbal communication skills
2 years of experience as an Escrow Officer or related role

Nice To Haves

Qualia and Tableau knowledge
Attention to detail and the ability to be organized in a fast-paced environment

Responsibilities

Interact and correspond as the main point of contact for buyers, sellers, and agents during the settlement process
Manage each file from start to finish and make sure each team member is completing their workflow
Ensure that the process stays organized and all contract contingencies are being met
Obtain pertinent info from clients and agents for the title department to clear the title
Deliver great customer experience while guiding clients and agents through the closing process
Answer our main phone line, explain title quotes, title insurance, and the settlement process to current and potential clients
Oversee title and closing for all residential projects/clients in your market
Managing assigned tasks for yourself and your support team
Verifying title clearance of assigned files prior to closing
Working with the support team on title defects, issues, as well as a review of all entity documents for sufficiency
Reviewing closing documents prior to and after closing to ensure completeness and accuracy
Ensure the file is balanced before sending to the funding
Ensure that documents for recording are complete and ready to record before sending to post-closing