Closer II, Mortgage

Pennymac • Tampa, FL

1d • Onsite

About The Position

The Mortgage Closer II will be responsible for supporting the Closing function within multiple Channels. As the Mortgage Closer II, you will act as a key contributor to ensure timely closings of mortgage loans while ensuring efficient and effective processes are followed while meeting customer service objectives.

Requirements

• Associate’s degree or equivalent work experience
• Minimum 3 years of Mortgage Closing experience required
• Understanding of investor requirements and regulatory standards
• A passion for helping customers achieve their financial and homeownership goals

Responsibilities

• Prepare Closing Documents, including the balancing of the Initial and Final Closing Disclosure
• Provide assistance in escalated scenarios and mentorship of fellow team members
• Be detail oriented while delivering exceptional customer service
• Actively engage with various parties to the transaction, including both internal and external resources
• Handle routine calls, emails and/or chat responses
• Execute daily work queues and escalate as needed
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

Benefits

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
• bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree