CLN Business Support Rep, Marshall Medical Center South, Full Time, Days
About The Position
A Business Support Rep functions as the clerical support for clinics located in Marshall Professional Center & Therapy Plus. They manage all front office functions such as scheduling, registration, front end collections, insurance verification and pre-approval, and chart preparation, etc. They act as the first point of communication for patients, physicians, and other MMC departments. Their job, when done properly, ensures a pleasant and seamless patient experience. Each CSR has responsibility for a specific clinic but is expected to cross-train and assist with all others – including the front desk.
Requirements
- This position requires, at minimum, a high school diploma or GED.
- Prior experience in the healthcare environment and/or customer service is preferred.
- A working knowledge of computers and systems to include Microsoft Word, Excel, and Outlook are necessary.
- This position requires the ability to communicate in a pleasant, professional, concise, and caring manner.
- It also requires critical thinking and problem solving to ensure the best care possible for our patients.
Nice To Haves
- Prior experience in the healthcare environment and/or customer service
Responsibilities
- Maintains patient schedule to be efficient and increase revenue producing volume
- Registers patients either prior to or at their time of arrival and ensures accuracy by utilizing AccuReg on a daily basis
- Verifies insurance coverage for services as well as whether a pre-authorization is required – obtaining the pre-authorization as needed
- Communicates appointment information and preparation instructions to patients
- Communicates with referring providers to ensure all clinical documentation needed is available at time of appointment
- Enters charges as indicated by clinical staff
- Educates patients about and collects patient payments
- Follows cash drawer management rules and prepares deposit as needed
- Maintain requested reporting specific to clinic
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
