CLN Business Support Rep, Marshall Medical Center South, Full Time, Days
About The Position
Overview Position Summary: A Business Support Rep functions as the clerical support for clinics located in Marshall Professional Center & Therapy Plus. They manage all front office functions such as scheduling, registration, front end collections, insurance verification and pre-approval, and chart preparation, etc. They act as the first point of communication for patients, physicians, and other MMC departments. Their job, when done properly, ensures a pleasant and seamless patient experience. Each CSR has responsibility for a specific clinic but is expected to cross-train and assist with all others – including the front desk. About Us Lake Guntersville, a mountain-lakes jewel, is located approximately 30 miles from metro Huntsville – and is home to Marshall Medical Centers. Marshall Medical Centers , an affiliate of the Huntsville Hospital Health System, serves the residents of Marshall County and the surrounding area (population approximately 125,000). With two hospitals, eight outpatient locations and a highly-trained team of physicians practicing 28 specialties, Marshall Medical is a confident, convenient choice for local healthcare. Residents can remain close to home and receive excellent care – often provided by those who are neighbors and friends. Marshall Medical Center South is a 150-bed hospital in Boaz, Alabama, and opened in 1956. Marshall Medical Center North , in Guntersville, opened in 1990 – and – is a 90-bed facility. In addition to the two hospitals, the Gary R. Gore Medical Complex is conveniently located mid-county and is home to several outpatient clinics and a 22,000 square foot comprehensive Cancer Care Center. Named by the Joint Commission as a “Top Quality Performer” among America’s hospitals, Marshall Medical Centers’ patients can be assured they are being treated in an environment where a premium is placed on quality and best practices.
Requirements
- This position requires, at minimum, a high school diploma or GED.
- A working knowledge of computers and systems to include Microsoft Word, Excel, and Outlook are necessary.
- This position requires the ability to communicate in a pleasant, professional, concise, and caring manner.
- It also requires critical thinking and problem solving to ensure the best care possible for our patients.
Nice To Haves
- Prior experience in the healthcare environment and/or customer service is preferred.
Responsibilities
- Maintains patient schedule to be efficient and increase revenue producing volume
- Registers patients either prior to or at their time of arrival and ensures accuracy by utilizing AccuReg on a daily basis
- Verifies insurance coverage for services as well as whether a pre-authorization is required – obtaining the pre-authorization as needed
- Communicates appointment information and preparation instructions to patients
- Communicates with referring providers to ensure all clinical documentation needed is available at time of appointment
- Enters charges as indicated by clinical staff
- Educates patients about and collects patient payments
- Follows cash drawer management rules and prepares deposit as needed
- Maintain requested reporting specific to clinic
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
