Clinician Liaison - Overnight/Full Time (Remote)

ACCESS TELECARE• US,

8d•Remote

About The Position

Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval and have maintained that accreditation every year since inception. We love what we do, and if you want to know more about our vision, mission, and values, go to accesstelecare.com [http://accesstelecare.com/] to check us out. We are seeking a Clinician Liaison (Overnight) to support our clinicians and help drive an exceptional provider experience in a fast-paced telehealth environment. This role serves as a key partner to physicians and advanced practice clinicians, acting as the face of the company and helping foster a strong culture across the service line. This position provides proactive day-to-day clinician support, manages onboarding activities, and ensures clinicians have the resources and information needed to succeed and thrive in their clinical work.

Requirements

High school diploma or GED required
At least 2 years of healthcare experience required
Excellent computer skills and proficiency with Microsoft Office programs
Strong communication and interpersonal skills
Highly organized with exceptional attention to detail and time management skills
Ability to work independently while collaborating effectively with a team
Ability to build and maintain strong professional relationships
Flexible, responsive, and adaptable
Ability to thrive in a high-growth, fast-paced, 100% remote environment
Ability to remain in a stationary position 50% of the time
Ability to work a consistent Overnight Schedule (6:00 PM–2:00 AM CST)
Must be able to work weekend on-call rotation schedule.

Nice To Haves

Associate’s or Bachelor’s degree preferred; relevant professional experience may be considered in lieu of a degree

Responsibilities

Act as the main point of contact for clinicians, building trusted relationships and responding promptly to clinician needs while engaging internal resources as needed
Serve as the primary point of contact and coordinator for newly onboarding clinicians by managing internal requirements across departments and client needs
Host clinician welcome calls
Ensure clinicians are set up in internal systems
Coordinate with internal credentialing, licensing, and privileging (CLP) teams
Ensure clinicians are properly trained and educated on all systems and processes required to perform their work
Maintain critical clinician information including privileging profiles, work status, contract type, Pod assignment, demographics, and expiration tracking for CLP, EMR access, DEA/CDS, and other requirements
Maintain information needed to support clinicians while on shift, including EMR access and client-specific workflows
Proactively communicate upcoming changes such as new sites, workflows, announcements, and policies
Support clinicians with technical needs including EMR access, cart technology, and internal software while ensuring issue resolution
Monitor clinician compliance related to signed orders, consult notes, and required documentation
Distribute clinician dashboards, roadmaps, and reports as required
Organize and facilitate meetings, prepare meeting materials and minutes, and track action items
Support go-lives at new sites
Manage clinician offboarding processes
Perform other duties as assigned