Clinician Engagement Specialist

Apricot Health•Oklahoma City, OK

12d•Onsite

About The Position

We’re looking for a thoughtful, proactive Clinician Engagement Specialist to join our Customer Experience team. You’ll play a key role in helping clinicians and back office teams feel confident using Apricot from day one — and during periods of change as new workflows and features are introduced. This role sits at the intersection of training, enablement, and engagement. You’ll lead onboarding sessions, support customers during early stabilization, and help ensure teams are set up for success in real-world workflows. You’ll also stay close to how users and clinicians are experiencing the product day-to-day — identifying where they need support and helping improve how we enable customers over time. You’ll work closely across internal teams to ensure a smooth, consistent experience from initial onboarding through ongoing use. As we grow, you’ll help us build more structured, scalable ways to train, support, and engage our users. This role is based in Oklahoma City and reports to the Director of Customer Experience.

Requirements

Customer-experienced: You’ve worked in a customer-facing role where you were responsible for problem-solving, follow-through, and coordination across teams
Training-capable: You’re comfortable leading live trainings, onboarding sessions, or customer education with clarity and confidence
Clear communicator: You can take complex workflows and explain them in a way that feels simple and approachable
Trust-builder: You build rapport quickly with a wide range of users, from clinicians to office staff
Observant and curious: You notice patterns, ask good questions, and look for ways to improve how things work
Self-directed: You take initiative, stay organized, and follow through without needing constant direction
Comfortable with ambiguity: You can operate in fast-moving environments where processes are still evolving
Mission-aligned: You care about improving healthcare and supporting the people delivering care

Responsibilities

Lead onboarding and training
Conduct live onboarding sessions for clinicians and back office teams, covering workflows, expectations, and readiness for launch
Facilitate engaging, clear training sessions that build confidence and reduce friction early
Adapt training based on audience (clinicians, QA teams, office staff, leadership)
Support early adoption and stabilization
Run support hours and targeted follow-ups during early launch periods
Help customers navigate real-world issues as they begin using Apricot
Step in proactively when patterns suggest a team may need additional support
Drive clinician engagement
Monitor usage patterns and identify where clinicians may be struggling or disengaged
Reach out proactively to provide guidance, reinforcement, or clarification
Build trust with clinicians and help them feel supported in their day-to-day work
Improve enablement and experience
Identify recurring questions, friction points, and workflow challenges
Translate those insights into improvements to training content, support structure, and internal processes
Contribute to rollout plans for new features, visit types, and workflow changes
Collaborate cross-functionally
Partner closely with internal teams to ensure smooth handoffs and aligned timing
Work with Product and Clinical teams to surface insights and improve the overall user experience
Help create consistency in how Apricot supports and enables customers