Clinical Vendor Manager
Aviva•Oakville, ON
•Hybrid
About The Position
Aviva Canada is seeking a passionate professional to coordinate and manage its Insurer Examination (IE) program and its processes, along with the vendor relationship and performance management of Premiere clinic and IE vendors nationwide. The role involves working with a clinical team that provides medical knowledge and expertise to support the claims department through education, coaching, and other knowledge transfer strategies. This is a hybrid role, offering a blend of in-office and remote work.
Requirements
- University Degree.
- In-depth knowledge of the Statutory Accident Benefits Schedule (SABS) and strong understanding of relevant legislation and industry regulations.
- A collaborative approach.
- Stakeholder management skills.
- Openness to the ideas and expertise of others, and the ability to view a problem from multiple perspectives, acting in the best interests of the organization as a whole.
- Strong training, influencing and persuasion skills for a variety of audiences (staff, vendors, and management)
- Critical thinking skills.
- Analytical skills.
- The ability to translate strategy into operational initiatives.
- Strong communication skills.
- The ability to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.
- The ability to lead, adapt to and support significant change.
Nice To Haves
- Clinical, business or legal background an asset.
- Experience with a disability insurer or workplace injury insurance an asset.
Responsibilities
- Manage the relationship with our treatment and Insurer Examination (IE) vendors.
- Lead vendor performance meetings, act on customer and adjuster feedback, manage performance issues and maintain strong relationships with our vendors.
- Support our customers’ recovery by ensuring evidence-based care is provided by community providers.
- Leverage HCAI BISS, Claims Center, and other systems and technology to enhance efficiency, productivity, indemnity management, and service delivery.
- Provide input to the healthcare SLT, anti-fraud and other stakeholders in support of future strategic direction and change from a healthcare perspective.
- Build a learning and development culture and practices to support employee retention and technical competence.
Benefits
- Eligibility for annual bonus
- Retirement savings
- Share plan
- Health benefits
- Personal wellness
- Volunteer opportunities
- Outstanding career development opportunities
- Professional development education support
- Competitive vacation package with the option to purchase 5 extra days off per year
- Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion
- Corporate wellness programs to support our employees’ physical and mental health
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
