Clinical Trials Site Support Associate

Labcorp•USA - Remote - North Carolina, NC

1d•$24 - $36•Remote

About The Position

Labcorp is seeking a remote Clinical Trials Site Support Associate to join their team. This role serves as the primary point of accountability for all day-to-day investigator site support activities. The associate will manage and resolve issues related to incoming study samples, coordinate study supply delivery, and collaborate with specimen management teams. They will also review and communicate abnormal test results, troubleshoot specimen handling and reporting issues, and engage with stakeholders to address challenges related to study setup, reporting, and compliance. The role requires maintaining and utilizing tracking systems, ensuring the accuracy of study files and documentation, and performing all responsibilities in accordance with SOPs, policies, and quality standards.

Requirements

HS diploma, degree in science related field or experience in specimen management, client services or other related laboratory positions.
2 or more years’ experience of clinical trials in Specimen Management, client services or other laboratory positions.
Excellent organizational and communication skills
Proficient in MS Office applications

Nice To Haves

2 or more years’ experience in customer service experience within a clinical Lab setting

Responsibilities

Serve as the primary point of accountability for all day-to-day investigator site support activities.
Manage and resolve issues related to incoming study samples for assigned projects, ensuring timely and accurate processing.
Coordinate with Project Managers to ensure the accurate and timely delivery of study supplies to clients.
Collaborate with specimen management teams across all locations to identify, escalate, and resolve issues.
Review, communicate, and distribute abnormal test results in accordance with established protocols and PSW designation.
Partner with cross-functional project teams to troubleshoot and resolve issues related to specimen handling, result reporting, and site compliance.
Engage with appropriate stakeholders to address challenges related to study setup, reporting processes, and regulatory compliance.
Maintain and effectively utilize all tracking systems, tools, and databases required to support operational activities.
Establish, maintain, and ensure the accuracy of study files and documentation in compliance with departmental and regulatory requirements.
Perform all responsibilities in accordance with standard operating procedures (SOPs), policies, and quality standards.