Clinical Trial Content Creation Hub Lead

Pfizer • New York City, PA

1d • Hybrid

About The Position

Pfizer Research & Development is responsible for the clinical development and advancement of Pfizer’s pipeline of innovative medicines and vaccines. These breakthroughs would not be possible without the thousands of investigator sites and volunteers who participate in our clinical trials each year. We aim to lead the industry by delivering the most patient-centric clinical trials—strengthening trusted relationships with our investigator sites while also reducing recruitment cycle times. The Clinical Trial Content Creation Hub Group Lead (Senior Director) will lead the design and delivery of experiences and communications for our clinical trial sites to create strong B2B relationships and make Pfizer the preferred industry partner. This leader will set strategy and drive development of high-value site partnership and study-specific value propositions, including experiences for investigators and study coordinators, field training and resources, and solutions that simplify study operations and enable continuous improvement.

Requirements

• BS/BA required; Master’s/MBA preferred
• 12+ years of clinical research and/or pharmaceutical experience, including significant leadership in healthcare provider marketing and/or clinical research; clinical trial site experience a plus
• Proven ability to define, establish, and operationalize new enterprise roles, translating business needs into scalable support models.
• Proven ability to drive innovative solutions across the study lifecycle, improving protocol adherence, data quality, and overall study performance.
• Demonstrated ability to continuously evolve engagement strategies using modern communication trends to enhance relevance and impact with sites and patients.
• Demonstrated ability to embed innovation into daily operations, fostering a “try, learn, iterate” mindset grounded in trust and ownership.
• Demonstrated ability to lead through influence in complex, cross-functional environments, translating ideas into action and aligning stakeholders to priorities.
• Proven ability to scale impact through others by building team capability across creative, technical, and stakeholder management domains.
• Demonstrated success leading, mentoring, and developing diverse talent, accelerating growth across roles and levels.
• Advanced expertise in modern content creation and digital communication tools, with the ability to guide teams, evaluate quality, and set direction.
• Customer-first mindset with strong understanding of healthcare professional motivations, translating insights into high-impact content and experiences.
• Demonstrated enterprise leadership, including setting multi-year vision, strategy, and operating models across programs and therapeutic areas.
• Proven ability to influence without authority across CD&O, OARS, GSSO, and partner organizations, aligning stakeholders to priorities and investments.
• Experience establishing governance, standards, and scalable toolkits (templates, playbooks, training) to ensure consistency and quality.
• Strong program and portfolio management skills, effectively prioritizing initiatives and managing scope, risk, dependencies, and resources.
• Experience managing vendors/agencies and budgets, ensuring high-quality, cost-effective delivery.
• Data-driven mindset, using metrics and insights to continuously improve engagement, performance, and operational outcomes.
• Change leadership experience building and scaling new capabilities across distributed teams and geographies.
• Strong strategic leadership, inclusive leadership, and stakeholder management capabilities.
• Excellent executive communication and decision-making skills, with the ability to navigate complexity and manage tradeoffs.
• Proven talent development and change leadership capabilities, driving growth, adoption, and sustained impact.
• Graphic design and/or marketing background preferred; creative portfolio submission is a plus.
• This is a hybrid role requiring you to live within commuting distance and work on-site an average of 2.5 days per week.
• Candidates must be authorized to be employed in the U.S. by any employer. U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.
• This position requires permanent work authorization in the United States.

Nice To Haves

• clinical trial site experience a plus
• Graphic design and/or marketing background preferred; creative portfolio submission is a plus.

Responsibilities

• Provide strategic leadership of site-and patient-facing content and creative execution – overseeing in-house creative production, art direction, and delivery to ensure engagement initiatives strengthen relationships with site and patients, support long-term partnerships and reinforce a differentiated Pfizer experience
• Build and scale an in-house content development capability – overseeing the design and production of high-quality creative assets across print, digital, and video formats, significantly reducing reliance on external creative agencies and delivering meaningful cost efficiencies without compromising quality
• Set and lead site and patient engagement content strategy across studies and programs, defining above-study and study-level approaches that drive sustained engagement, trust, and partnership from site feasibility
• Serve as a senior partner to study teams and functional leadership to align on sites and patient content engagement initiatives, translating business needs into cohesive engagement strategies and content solution aligned with enterprise priorities and brand guidelines, while reducing CTB spend
• Provide strategic oversight of Content Creation Team, guiding work from concept through development and delivery, leveraging in-house resources as well as exploring AI solutions, ensuring strategic alignment, adherence to timelines and budgets, and consistency of experience across portfolio
• Develop and lead training and enablement resources for site-facing colleagues, equipping CRAs, SCPs, and study team members with practical tools and guidance to strengthen relationship-building and execute effective engagement strategies aligned to study goals.
• Set and evolve the multi-year vision, strategy, and roadmap for the Clinical Trial Content Creation Hub, ensuring alignment to CD&O and OARS priorities.
• Establish and maintain governance, standards, and scalable toolkits (templates, playbooks, style guidance, training) to ensure consistent quality, compliance, and brand alignment across studies and programs.
• Define success measures and KPIs for site and patient engagement content and experiences; use insights to drive continuous improvement and demonstrate impact on study execution outcomes.
• Champion change management, communications, and training to scale capability adoption across global, matrixed stakeholders.

Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
• paid vacation, holiday and personal days
• paid caregiver/parental and medical leave
• health benefits to include medical, prescription drug, dental and vision coverage
• Relocation assistance may be available based on business needs and/or eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior