Clinical Trainer

Summit Spine•Jacksonville, FL

2d•Hybrid

About The Position

Oversee the initial training and any continuing education of all clinical and ASC Medical Assistants and Front Desk Receptionist across the company. Monitor work of Medical Assistants, Pre-Op Assistants, Lab Collectors, Front Desk Receptionist, and Fluoro Techs to ensure all daily tasks are completed accurately and efficiently. Communicate with the Operations Managers, Providers, Regional Supervisors, and Lead Medical Assistants for efficiency and flow of the clinic and ASC. This job is a full-time, benefited position at Summit Spine & Joint Centers that reports to the Director of Clinical Operations. This position’s primary locations will be for Coastal region clinic locations (see below) and is subject to change based on coverage/business needs, and ASC operating hours. Coastal Region areas: Fayetteville NC, Supply NC, and Jacksonville, NC.

Requirements

Cohesive leadership and customer service skills required.
Ability to become a core trainer and super user of EHR (E Clinical Works).
Excellent communication skills, both verbal and written, with ability to read, write, and speak in English fluently.
Strong interpersonal, leadership, and problem-solving skills, and the ability to address issues with staff.
Ability to train, mentor, and motivate staff.
This role requires the ability to travel throughout the State of North Carolina and training in Georgia.
Emotional intelligence and manner while assessing performance of employees/performance standards, implementing change, ensuring accountability, and rewarding achievement.
Must be willing to travel to all company locations
Experience using eClinicalWorks required
Minimum 1-year clinical experience required

Nice To Haves

Multi-Lingual is appreciated.
Bachelor's Degree preferred, or equivalent combination of education, training, and experience

Responsibilities

Train staff on all aspects of their role from a clinical perspective
Audit work of staff, especially new hires, for accuracy and to identify any retraining needs.
Retrain staff as necessary
Continually improve training strategies, methods, and materials to increase the overall effectiveness of the staff
Working with HR and the Operations team to develop, input, and execute on the weekly staffing schedule for the team
Ensure clinic and ASC spaces are appropriately staffed for the day
Monitor staff attendance and performance
Coordinate quarterly clinical staff meetings
Update, maintain, and continue to improve the Medical Assistant Manual
Revamp training plan and protocols for Medical Assistants
Other duties as assigned