Clinical Team Lead (102802)

U.S. Dermatology Partners•Surprise, AZ

6d•$24 - $28•Onsite

About The Position

An active member of the Clinical Nursing Staff, under the supervision of the Clinic Supervisor, who facilitates efficient daily operations either at a satellite clinic or at the main clinic as required. Clinic staff should present questions, problems and issues that arise during the course of daily clinic operations to the Team Leader for assistance, resolution or referral to a supervisor. The Team Leader should monitor the efficiency of patient flow, and assist providers and staff as needed in all areas and duties to ensure optimal quality in patient care.

Requirements

One-year of work experience in a medical office, and/or training or equivalent combination of education and experience, required.
Detail oriented, professional attitude, reliable
Management and organizational skills to support the leadership of this function
Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
Interpersonal skills to support customer service, functional, and team mate support needs
Able to communicate effectively in English, both verbally and in writing
Mathematical and/or analytical ability for basic to intermediate problem solving
Basic to intermediate computer operation
Proficiency with Microsoft Excel, Word, and Outlook
Specialty knowledge of systems relating to job function
Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

Responsibilities

Addresses clinical questions, complaints and issues of patients as needed by assisting staff or intervening as the on-site nursing authority in the department.
Refers patient questions, complaints and issues that cannot be fully resolved to the Clinic Supervisor for guidance or resolution.
Communicates issues, questions and complaints that are satisfactorily resolved to the Clinic Supervisor to ensure the consistent and uninterrupted flow of information between offices.
Addresses staff as the on-site authority to provide information regarding and to ensure adherence to practice policies, procedures, regulations and compliance issues.
Reports violations to the Clinic Supervisor as needed, and communicates closely with the Front Desk Team Leader to ensure consistency and communication among departments and offices.
Facilitates efficiency of operations as the on-site authority for Clinic staff assignments and patient flow in the Clinical area.
Maintains communication with the Front Desk Team Leader to ensure understanding and consistency in patient flow and staff related issues and needs.
Relates issues to the Clinic Supervisor as needed for guidance or resolution of work or patient flow.
Assists with issues related to the Clinic facility and/or its equipment by being the on-site authority for supplies, equipment readiness and maintenance and ensuring safe and comfortable clinical conditions for both staff and patients.
Changes or adjustments in supplies, equipment or clinic conditions will be made only with the approval of the Clinic Supervisor, Practice Administrator and/or Managing Partner.
Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
Acts as Emergency Response lead, delegating tasks appropriately, and ensuring all documentation was completed
Maintains emergency equipment & medications in accordance to state and Center’s regulations
Performs other duties that may be necessary or in the best interest of the organization.