Clinical Team Lead, Medical Assistant- Psychiatry & Mental Wellness Clinic

Mahec • Asheville, NC

2d • $27 • Onsite

About The Position

JOB SUMMARY: The Clinical Team Leader in Psychiatry at MAHEC collaborates with the clinical leadership team and operates as the first line of support for staff, faculty, residents, and other ancillary service providers. The Clinical Team Leader assists with maintaining efficient patient flow, quality care, and a positive patient experience within the clinic. Performs the daily duties of the Certified Medical Assistant. SPECIFIC RESPONSIBILITIES: Communicate in a practical, professional manner. Maintain effective working relationships with all. Provide oversight of daily operations in the Clinic and Laboratory areas where assigned. Provide backup support for the clinical staff when needed. Assists and/or provides direction to staff to facilitate quality patient flow. Assist with clinic scheduling problem-solving, patient wait times, and other areas of concern to increase efficiency and quality services. Plan and assist with the coordination of unit staff schedules and submit for Clinic Manager approval. Organize and assign duties and tasks to clinical team members. In conjunction with clinical leadership, consult with preceptors and orientees regularly to provide support and determine how orientation should proceed individually. Provide clinical/education updates and skill check-offs to the entire staff on a regular basis. Reinforces system changes in the department to ensure staff understands process and workflow changes. Perform Clinical chart audits as needed. Assists with daily and monthly quality assurance checks, including emergency box check-off and survey readiness checklists Coordinate the inventory, ordering, and supply stock maintenance of medical supplies. Perform administrative tasks, project management, clinical care, and other duties as assigned by the Clinical Manager. Initiative and desire to be a clinic leader for our TMS program—skills and tasks include care coordination behind the scenes, intensive training for our Neurostar brand Transcranial Magnetic Stimulation machine, culminating in being able to map out individualized care plans, and carrying out the daily procedures. Responsibilities include filing prior authorizations, scheduling clients, and communicating with insurance companies regarding coverage. Job may include rotating in and out of triage position, taking calls regarding medication refills, exploring barriers or complications to refills with patient’s pharmacies, and passing messages onto nurse and providers as needed Flexibility regarding the daily workflow—clinical services may be scheduled throughout the day, i.e. lab appointments, injections, EKGs with rooming responsibilities as well—checking in patients, obtaining vitals, handing out and collecting screeners, reconciling medications etc. This role description is a general description of the essential job functions. It is not intended to describe all the duties the Clinical Team Leader may perform.

Requirements

• Communication Skills
• Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties.
• Decision Making
• Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion.
• HealthCare Knowledge
• Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate.
• Interpersonal Skills
• Showing the ability to meet difficult situations with grace, professionalism, and understanding.
• Organizational Values
• Adherence to MAHEC’s founding principles and incorporating them every day.
• Problem Solving
• Having an analytical mind and ability to work autonomously to solve complex problems that may arise.
• Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required.
• Electronic health record experience.
• Phlebotomy experience for patients of all ages.
• Light - Moderate energy level: Lift and carry 25 - 35 lbs, Push/Pull 50 - 100 lbs (empty bed, stretcher, etc.) Frequent (34 - 66% of Workday).
• Certification as a Medical Assistant through AAMA, AMT, NHA, NCCT. NHA candidates must have completed a one (1) to two (2) year diploma or degree program or have two (2) years of prior clinical experience.
• One (1) year relevant experience as a Certified Medical Assistant in an ambulatory setting.
• Current CPR Certification.
• Certification as a Medical Assistant through AAMA, AMT, NHA, NCCT.
• Regular attendance on-site is an essential function of this position.
• Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required.
• Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.

Nice To Haves

• Spanish speaking skills preferred.
• Three (3) years of relevant experience as a Certified Medical Assistant in an ambulatory setting.

Responsibilities

• Communicate in a practical, professional manner.
• Maintain effective working relationships with all.
• Provide oversight of daily operations in the Clinic and Laboratory areas where assigned.
• Provide backup support for the clinical staff when needed.
• Assists and/or provides direction to staff to facilitate quality patient flow.
• Assist with clinic scheduling problem-solving, patient wait times, and other areas of concern to increase efficiency and quality services.
• Plan and assist with the coordination of unit staff schedules and submit for Clinic Manager approval.
• Organize and assign duties and tasks to clinical team members.
• In conjunction with clinical leadership, consult with preceptors and orientees regularly to provide support and determine how orientation should proceed individually.
• Provide clinical/education updates and skill check-offs to the entire staff on a regular basis.
• Reinforces system changes in the department to ensure staff understands process and workflow changes.
• Perform Clinical chart audits as needed.
• Assists with daily and monthly quality assurance checks, including emergency box check-off and survey readiness checklists
• Coordinate the inventory, ordering, and supply stock maintenance of medical supplies.
• Perform administrative tasks, project management, clinical care, and other duties as assigned by the Clinical Manager.
• Initiative and desire to be a clinic leader for our TMS program—skills and tasks include care coordination behind the scenes, intensive training for our Neurostar brand Transcranial Magnetic Stimulation machine, culminating in being able to map out individualized care plans, and carrying out the daily procedures.
• Responsibilities include filing prior authorizations, scheduling clients, and communicating with insurance companies regarding coverage.
• Job may include rotating in and out of triage position, taking calls regarding medication refills, exploring barriers or complications to refills with patient’s pharmacies, and passing messages onto nurse and providers as needed
• Flexibility regarding the daily workflow—clinical services may be scheduled throughout the day, i.e. lab appointments, injections, EKGs with rooming responsibilities as well—checking in patients, obtaining vitals, handing out and collecting screeners, reconciling medications etc.

Benefits

• full benefits available
• MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed