Coordinates and supervises the delivery of nursing care and activities on the Advanced Acute Care Telemetry Unit. Assists in developing, initiating, and supporting improvements on the unit level to facilitate high-quality, safe, and cost-effective patient care. Responsible for ensuring the highest level of care is provided and optimizing all customer interactions to maximize patient satisfaction. Provides direct patient care along with direct supervision to assigned personnel, assists with orientation and integration of new employees. Conducts performance appraisals, monitors absenteeism, orders supplies, schedules 24-hour staffing, and performs patient and bed triage where appropriate. Assists with addressing performance problems and initiating the disciplinary process as appropriate. Communicates pertinent information regarding patient care activities and operations to appropriate personnel. Participates in the formulation of nursing policies and goals, as well as policies affecting other departments. Communicates and interprets policies, procedures, and regulations to patients, visitors, and staff members as required. Communicates significant issues on units to the Operations Manager in a timely manner. Actively supports Magnet philosophies such as a healthy work environment, professional growth, and patient and family involvement in care decisions. Provides feedback to staff or managers for professional practice issues, facilitates and promotes evidence-based practices and research activities. Serves as a resource for unit issues, mentors staff, delegates actions as appropriate, and creates an environment of participation. Ensures that staff meets regulatory requirements. Assures effective, efficient, and cost-effective use of physical, financial, and human resources. Assists with the prevention and resolution of patient and family concerns. Assists the operations manager in making patient-focused service rounds on the assigned unit. Follows up on incidents occurring on the assigned unit. Assures proper documentation and follow-through. Work is typically performed in a clinical environment. Accountable for satisfying all job-specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.
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Job Type
Full-time
Career Level
Mid Level