Clinical Team Captain

EYE SPECIALISTS OF MID FLORIDA PA•Sebring, FL

34d•Onsite

About The Position

Under the direction of the Assistant Team Leader or Office Team Leader, the Captain supports daily office operations to ensure efficient workflow, quality patient care, and exceptional customer service. This position serves as a working leader who helps guide staff performance, models professionalism, and assists leadership in training, communication, and operational consistency across assigned departments.

Requirements

High school diploma or GED required
Minimum of 3 years of experience in optometry, ophthalmology, or retail healthcare setting required
Strong leadership, teamwork, and organizational skills
Proficient computer skills
Ability to solve problems and adapt to fast-paced clinical operations
Excellent verbal and written communication skills with attention to detail
Self-directed, highly motivated, able to multi-task, and work under pressure in a fast-paced environment
Ability to handle multiple projects at one time and delegate appropriately
Possess a caring, patient, and friendly attitude
Experience in conflict resolution
Ability to Train, mentor, and hold peers accountable under guidance of leadership
Demonstrate reliability, initiative, and strong customer service orientation

Nice To Haves

Associate’s degree in Business, Healthcare, or a related preferred
Leadership or team lead experience preferred

Responsibilities

Serve as a point of contact for daily team questions and workflow coordination
Support Assistant Team Leader in assigning tasks, monitoring productivity, and ensuring policy compliance
Promote teamwork, accountability, and positive morale among team members
Participate in coaching and cross-training of new and existing employees
Maintain smooth patient flow and efficient daily operations
Assist in ensuring exam rooms, equipment, and instruments are maintained and ready for use
Support scheduling accuracy and adherence to clinic templates
Uphold HIPPA compliance and ensure proper patient communication standard
Help coordinate and track staff training and competencies
Reinforce proper procedures for check-ins, testing, patient care, and safety standards
Model practice values and encourage continuous learning and improvement
Demonstrate empathy, professionalism, and courtesy with all patients
Support the resolution of patient concerns in collaboration with leadership
Ensure accuracy in documentation, orders, and communication with clinical staff and providers
Monitor supply needs and communicate shortages promptly
Ensure adherence to daily checklists, forms, and quality standards
Report performance or operational issues to the Assistant Team Leader or Office Team Leader in a timely manner