Clinical Systems Support Specialist

TriHealth, Inc.•Blue Ash, OH

40d

About The Position

This position serves as an expert for clinical documentation and revenue cycle systems support providing in person and remote support for end users of the current EMR system (EPIC). Responsibilities include providing in person and over the phone trouble-shooting, technical training to support adoption and new users, on-site go live support for implementations and upgrades. The individual in this role has advanced level of experience and knowledge of the related application and of Business Operations. Individual should exhibit positive response to change, have expert communication skills, and have the ability to perform responsibilities independently. Individual must have good interpersonal skills and be able to develop collaborative relationships with customers and peers. Performs in accordance with TriHealth SERVE values and ALWAYS behaviors.

Requirements

Bachelor's Degree in Information Systems, Education or related field
Equivalent experience accepted in lieu of degree
Strong knowledge of the EPIC EMR Hospice Module
MS Office tools
Problem solving methods and trend analysis Communication techniques and change management
3-4 years experience in Healthcare either as an EPIC end-user or providing end-user support

Responsibilities

Proactively seeks opportunities to provide technical support to end users of the system clinical modules. Assess, plan, and implement the support needed for individual end users of the electronic clinical documentation system. Uses knowledge of the various system applications utilized and the work flows for the settings supported.
Provides 1:1 just in time training and reinforcement of training in the clinical setting or in a computer lab as needed to support end users in adopting to the use of the EMR. Adapts approach to learning styles and needs of the individual needing support. Supports training needs for go lives and upgrades.
Maintains issues logs for all support responses. Assists in tracking and identification of trends. Identifies issues appropriately for communication to the build team and maintains communication as indicated. Recognizes critical issues for immediate communication and follow-up to maintain a safe, effective and efficient environment for patient care.
Identifies upstream and downstream impact of workflow and system utilization by end users. Uses expert critical thinking skills. Able to discuss impact with end users and strategizes with IS team and end users when system optimization opportunities exist.
Contributes to sound fiscal and time management within the team through efficient practices in planning and delivering resources. Is self directed to assure time is used effectively to meet end user and system needs.

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