Clinical Systems Specialist

Advocare LLC•Marlton, NJ

11h•Hybrid

About The Position

The Clinical Systems Trainer is responsible for designing, developing, and delivering training programs for IT applications including, but not limited to, the Electronic Medical Records (EMR) system, eClinicalWorks. This role involves working closely with healthcare professionals to ensure they are proficient in using applications to enhance patient care and streamline administrative processes. The trainer will assist in creating training materials, conduct training sessions, provide ongoing support to users, and provide on-site end user support. Additionally, the Clinical Systems Trainer will stay updated with the latest technologies and best practices to continuously improve the training programs.

Requirements

Associate's degree in Information Systems or related field and/or equivalent experience.
3+ years experience supporting an ambulatory EMR
3+ years experience managing vendor relationships
2+ years experience of Care Center Analysis or Clinical workflow optimization
High level understanding of the purpose and function of an ambulatory EMR application
Service Delivery - You place patients and colleagues at the center of your priorities.
You possess a high sense of urgency and ownership in solving problems.
You look for and identify opportunities to enhance the level of service you and your team provide to others.
Quality and Process Improvement - You drive for continuous improvement.
You work with your team to identify ways to streamline and improve efficiency of work and service delivery.
You ensure that defined processes, quality standards, and best practices are adopted swiftly and updated regularly.

Nice To Haves

Bachelor's degree in Information Systems or related field and/or equivalent experience.
eClinicalWorks experience a plus
eClinicalWorks certification a strong plus.
ITIL familiarity

Responsibilities

Train, educate, and instruct users on features, operation, and usage of software systems.
Provide on-site support for monthly Go Lives, working directly with the Care Center providers and staff.
Provide additional on-site support for Care Centers outside of Go Lives as needed.
Track and report on training progress and user competency levels.
Provide end user support via ticket resolution.
Work with Care Centers to map clinical process flow. Develop and maintain user manuals and administer training.
Assist end users to identify and resolve workflow problems within the Clinical Application. Follow through to ensure resolution.
Work collaboratively with department physician leaders and staff to promote operational excellence, optimal outcomes, and a consistent patient and end user experience.
Collaborate closely with - and communicate between - IT leadership and the clinical community to provide leadership for clinical systems projects and initiatives.
Participate in EMR optimization and ongoing quality review.
Promote optimal consistent provider, user, and patient experience.
Assist in testing new clinical system applications and other special assignments as directed.
Provide ongoing quality assurance monitoring of the system build activities.
Assist Clinical Applications in support of the EMR as needed
Assist Innovations with new projects affecting the EMR as needed.
Other duties as assigned

Benefits

Advocare, LLC offers a competitive salary and robust benefits package, including multiple medical and dental plans, vision, Health Savings Accounts (HSAs), flexible spending accounts, 401(k) retirement plan, paid time off, and more.
Employee Health Benefits
Medical and Rx
Dental
Vision
401K Employer Match
Flexible Spending Accounts (FSA)
Health Savings Account (HSA)
Voluntary Hospital Indemnity
Voluntary Term Life and AD&D
Voluntary Short-Term Disability
Long-Term Disability
Voluntary Critical Illness,
Cancer, and Accident Insurance
MetLife Auto/Vehicle & Home
Insurance Discounts