Clinical Systems Specialist

Advocare • Marlton, NJ

10d • $72,000 - $108,000 • Hybrid

About The Position

The Clinical Systems Trainer is responsible for designing, developing, and delivering training programs for IT applications including, but not limited to, the Electronic Medical Records (EMR) system, eClinicalWorks. This role involves working closely with healthcare professionals to ensure they are proficient in using applications to enhance patient care and streamline administrative processes. The trainer will assist in creating training materials, conduct training sessions, provide ongoing support to users, and provide on-site end user support. Additionally, the Clinical Systems Trainer will stay updated with the latest technologies and best practices to continuously improve the training programs. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Train, educate, and instruct users on features, operation, and usage of software systems. Provide on-site support for monthly Go Lives, working directly with the Care Center providers and staff. Provide additional on-site support for Care Centers outside of Go Lives as needed. Track and report on training progress and user competency levels. Provide end user support via ticket resolution. Work with Care Centers to map clinical process flow. Develop and maintain user manuals and administer training. Assist end users to identify and resolve workflow problems within the Clinical Application. Follow through to ensure resolution. Work collaboratively with department physician leaders and staff to promote operational excellence, optimal outcomes, and a consistent patient and end user experience. Collaborate closely with - and communicate between - IT leadership and the clinical community to provide leadership for clinical systems projects and initiatives. Participate in EMR optimization and ongoing quality review. Promote optimal consistent provider, user, and patient experience. Assist in testing new clinical system applications and other special assignments as directed. Provide ongoing quality assurance monitoring of the system build activities. Assist Clinical Applications in support of the EMR as needed Assist Innovations with new projects affecting the EMR as needed. Other duties as assigned

Requirements

• High level understanding of the purpose and function of an ambulatory EMR application
• Service Delivery - You place patients and colleagues at the center of your priorities. You possess a high sense of urgency and ownership in solving problems. You look for and identify opportunities to enhance the level of service you and your team provide to others.
• Quality and Process Improvement - You drive for continuous improvement. You work with your team to identify ways to streamline and improve efficiency of work and service delivery. You ensure that defined processes, quality standards, and best practices are adopted swiftly and updated regularly.
• Associate's degree in Information Systems or related field and/or equivalent experience.
• 3+ years experience supporting an ambulatory EMR
• 3+ years experience managing vendor relationships
• 2+ years experience of Care Center Analysis or Clinical workflow optimization
• In addition to the indicated Essential Functions, Competencies and required education listed within the job description, qualifying applicants to this position must live in the NJ/PA/DE region due to the travel requirements of this position.
• Ideal candidates will live in New Jersey, Pennsylvania or Delaware.

Nice To Haves

• Bachelor's degree in Information Systems or related field and/or equivalent experience.
• eClinicalWorks experience a plus
• eClinicalWorks certification a strong plus.
• ITIL familiarity

Responsibilities

• Train, educate, and instruct users on features, operation, and usage of software systems.
• Provide on-site support for monthly Go Lives, working directly with the Care Center providers and staff.
• Provide additional on-site support for Care Centers outside of Go Lives as needed.
• Track and report on training progress and user competency levels.
• Provide end user support via ticket resolution.
• Work with Care Centers to map clinical process flow.
• Develop and maintain user manuals and administer training.
• Assist end users to identify and resolve workflow problems within the Clinical Application.
• Follow through to ensure resolution.
• Work collaboratively with department physician leaders and staff to promote operational excellence, optimal outcomes, and a consistent patient and end user experience.
• Collaborate closely with - and communicate between - IT leadership and the clinical community to provide leadership for clinical systems projects and initiatives.
• Participate in EMR optimization and ongoing quality review.
• Promote optimal consistent provider, user, and patient experience.
• Assist in testing new clinical system applications and other special assignments as directed.
• Provide ongoing quality assurance monitoring of the system build activities.
• Assist Clinical Applications in support of the EMR as needed
• Assist Innovations with new projects affecting the EMR as needed.
• Other duties as assigned

Benefits

• Advocare, LLC offers a competitive salary and robust benefits package, including multiple medical and dental plans, vision, Health Savings Accounts (HSAs), flexible spending accounts, 401(k) retirement plan, paid time off, and more.
• Employee Health Benefits Medical and Rx Dental Vision 401K Employer Match Flexible Spending Accounts (FSA) Health Savings Account (HSA) Voluntary Hospital Indemnity Voluntary Term Life and AD&D Voluntary Short-Term Disability Long-Term Disability Voluntary Critical Illness, Cancer, and Accident Insurance MetLife Auto/Vehicle & Home Insurance Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree