Clinical Systems Education Specialist -

Hennepin Healthcare•Minneapolis, MN

1d•Hybrid

About The Position

This position is fundamentally about people, communication, education, and adoption. You will help clinicians understand what is changing, why it is changing, and how to successfully work in the new environment. You will build relationships with clinical teams, assess their needs, communicate workflow changes, develop and deliver education, and provide hands-on support before, during, and after implementation. We are looking for someone who is comfortable leading people through change - someone who can listen to clinicians, translate complex technical or workflow changes into clear and meaningful messages, anticipate where people may struggle, and develop practical strategies to build understanding, confidence, and adoption. This is not primarily a data analysis, reporting, or technical application development role. While the position uses data, workflow analysis, and Epic knowledge to inform decisions, those activities support the larger goal of successful organizational change and clinician adoption. The ideal candidate is a relationship builder, educator, communicator, facilitator, and change agent who enjoys working directly with people and helping them adapt to new workflows, technology, and processes.

Requirements

Bachelor’s degree in healthcare related field OR bachelor’s degree in education related field with a minimum of 2 years of healthcare related experience
Experience in training/education of clinicians in a health care setting
Experience in the build/maintenance/support of Epic
Certified in at least one Epic module or pass certification within 12 months in the position
An approved equivalent combination of education and experience
Excellent interpersonal skills; ability to work effectively with a diversity of personalities, professions and departments; willingness to work across clinical areas and outside personal area of clinical expertise
Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner
Demonstrates a high level of clinical knowledge, analytical ability and critical decision making skills
Possesses good grasp of clinical work flows and ability to perform workflow analysis
Possesses knowledge and skills to support clinicians and manage changes associated with implementing or optimizing clinical information systems and promoting adoption by health professionals
Strong computer skills including web-based applications, word processing, spreadsheet, graphs and PowerPoint

Nice To Haves

Strong Change Management skills and experience
Healthcare-related or education-related degree
Experience in the use of Epic and/or Epic certification in at least one Epic module
Credentialed trainer in EpicCare
Experience in end user support and/or educating clinicians in a classroom setting
Experience in change management
Change Management experience

Responsibilities

Design, delivery, and implementation of education for projects pertaining to organizational goals and strategies, clinical improvements, and regulatory requirements.
Creating and delivering communication that reinforces change management.
Providing go-live support as needed for projects.
Responsible for IS&T communication strategy of clinical workflow changes and impact to clinicians and patient care.
Applying appropriate education theory and adult learning principles to develop and maintain curriculum and training guides for clinicians, including Epic and workflow training plans, content and competency testing, and feedback processes.
Teaching workflows and applications functionality to HHS clinical users when entering the organization, and maintaining education throughout Epic upgrades and optimizations.
Providing education and consultative services to providers in relation to documentation standards in terms of quality, regulatory requirements, and best practices in alignment with clinical workflows.
Performing and documenting workflow analysis, supporting standardized workflows and best practices, and using expertise in assigned healthcare applications to recommend enhancements based on operational needs.
Performing data analysis to support system, adoption, and optimization initiatives.
Anticipating reporting needs and making suggestions for value-added data.
Searching for potential system process improvements and recommending changes.
Serving as a liaison between application support, clinical operations, informatics, and system users.
Interpreting and translating workflows, processes, and terminology into messaging and educational content.
Building and maintaining patients in the testing environment.
Providing end-user support, including troubleshooting basic to moderately complex application issues, providing issue resolution when able, and escalating more complex issues as appropriate.
Acting as an essential part of the Epic upgrade team, managing communication to clinical users, assessing educational needs, and supporting the go-live.