Clinical Systems Analyst Staff Imaging

Intermountain Health • Lake Park, IA

4d • $32 - $51 • Hybrid

About The Position

We are seeking a skilled and motivated Imaging IT Support Analyst to provide technical support for radiology environments, with a focus on diagnostic reading stations. This role requires strong troubleshooting abilities across applications, hardware, and peripherals, including video cards and monitors. Candidates should have a solid understanding of general computer support and enterprise IT environments. This position supports a hybrid work model, with a mix of remote and on-site responsibilities based on operational needs. The role involves supporting hospital locations locally, ensuring minimal disruption to clinical workflows. The ideal candidate will excel at incident intake, effectively triaging issues, and working through technical problems to resolution. Strong communication skills, attention to detail, and a commitment to end-user support are critical, as this role directly supports radiologists and clinical staff in high-impact care settings. This position will be partially remote with some onsite presence required weekly. Prefer candidates with IT support, experience hardware troubleshooting with pc's and monitors. Any Radiology experience, IT experience or Imaging IT experience. The staff Analyst is responsible for providing technical support, configuration, and maintenance for various healthcare applications and their technologies throughout their lifecycle (e.g., selection, implementation, support, archival and decommissioning). The staff analyst may also manage small projects related to these applications and their technologies. As appropriate, the role will maintain necessary certifications (e.g., Epic). Essential functions are performed independently under minimal supervision and direction, caregiver performs standard duties with minimal supervision.

Requirements

• Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word
• Possesses in-depth business and application knowledge and experience
• Knowledge of system analysis and operating systems
• Skilled in assessing needs and determining through documentation what the best approach might be
• Skilled at problem definition and data collection by establishing facts, drawing valid conclusions
• Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write correspondence, and process documents
• Operate computers and other IT equipment requiring the ability to move finger and hands
• See and read computer monitors and documents
• Remain sitting or standing for long periods of time to preform work
• Will be required to certify on one or more Epic applications and maintain certification

Nice To Haves

• IT support
• experience hardware troubleshooting with pc's and monitors
• Radiology experience
• IT experience
• Imaging IT experience

Responsibilities

• Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution
• Gathers, validates, and translates technological requirements into design and development specification while providing product management
• Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.)
• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting
• Solves common issues, incidents, and problems according to agreed upon service levels and according to department standards.
• Serve as PM and complete PM functions for small to mid-size projects with multiple teams
• Collaboratively works with peers, internal and external stakeholders, and vendors
• Follows documentation and change management standards.
• Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.
• Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications
• Develop and understands business reporting needs for end users
• Participates in on-call and command center responsibilities, if applicable
• Assists in developing and maintaining testing plans and scripts to verify system outputs and system integrity
• Attends and participates in team, project and department meetings to increase awareness and information flow
• Work with project requestor to complete the minimum viable product of a demand in ServiceHub
• Request resources for projects and enhancement work using ServiceHub Resource Plan process

Benefits

• generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged
• up-front tuition coverage paid directly to the academic institution
• 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level