Clinical Systems Analyst II

Yale New Haven Health • New Haven, CT

2d

About The Position

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Nurse Applications Specialist II functions as the primary support contact and expert for the clinical application. They work under the direction of the Applications Manager to configure, build & install the application. They coordinate all issues that arise during the project for their application area. Primary responsibilities include analyzing work flows and understanding policies, procedures and constraints of the clinical or business operations. In depth and precise investigation and documentation of operational specifications and application functionality is required. A key technical activity is to analyze new releases to determine how workflow should be modified. They function as the primary contact to troubleshoot problems and questions from end-users during training, go-live and stabilization periods. Attention to detail is a critical skill for this position. Successful candidates enjoy helping other users learn and adopt usage of the application. They collaboratively with all Departments within the Information Systems Division, Clinical Departments and other Departments as necessary in problem solving issues related to the application, communication, documentation, and in the implementation and maintenance of the application.

EEO/AA/Disability/Veteran

Requirements

• Valid CT Registered Nurse license strongly preferred.
• 3 years clinical experience required.
• Minimum of one year of experience in a clinically related IT role required.
• Successful completion of the career ladder process and documentation.
• Required to attend out of state training.
• Certification in the Epic application is required.
• Ability to work independently and meet deadlines with minimal supervision and ability to deal with simultaneous tasks, communicate effectively, problem solve, and develop creative solutions to complex problems required.
• Strong organizational. problem solving and listening skills, attention to detail, innovative thinking and ability to inspire others required.
• Must possess a high level of customer service skills and participate as strong, collaborative team player.
• Working knowledge or experience in Microsoft Office tools and an understanding of computer system capabilities to address process requirements required.

Responsibilities

• Application Development
• Supports new application development including system analysis, planning and preparation.
• Demonstrates extraordinary ability to perform the technical skills of the job.
• Works with Nurse Applications Specialists I, to enhance technical and analytical skills, provide support and provides recommendations and participates in design and code walkthroughs.
• Designs, programs and tests conversions, interfaces, reports and other computer programs according to the departmental standards.
• Analyzes the need for development of in-house programs to support the new system, including programs needed to convert data from the old to the new system.
• Identifies and recommends changes in workflow, procedures, forms and/or data to make optimal use of the new system.
• Provides Epic product function, design, and build expertise and experience needed for successful implementation.
• Assists in resolving major design issues and presents options for resolution.
• Analyzes business processes to ensure proper system configuration.
• Logs, tracks, and resolves issues and changes in regards to software code modifications or enhancements.
• Meets with users to determine specifications of particular hardware or software needs.
• Informs management of all issues that are impacting or will impact assigned area/s.
• Teamwork
• Creates and maintains regular status reports to immediate Applications Coordinator.
• Attends weekly team meetings to discuss team and project related activities, issues, change, communications, and updates.
• Completes specific task activities as documented on the Work Plan.
• Works with training team to develop application specific training curriculums and materials.
• Supports all project team members with application and information systems knowledge.
• Promotes a team atmosphere that is conducive to the overall accomplishment of goals, schedules, and deadlines.
• Openly shares information with all team members.
• Willingness to subordinate individual goals for team goals.
• Documentation
• Documents and maintains all required system design and build documents and configures system accordingly.
• Contributes to preparation of testing scripts and materials and performs unit, system, and integrated testing tasks.
• Provides expertise and experience to the development of production environment readiness plan.
• Other
• Provides training to other IT staff and user clients as appropriate.
• Coordinates interactions and activities of vendors, both on-site and off-site.
• Work closely with end users to identify business needs and benefits of implementing a computing solution and strives to understand their needs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed