SYSTEMS ANALYST II

Cook County • Chicago, IL

3d

About The Position

The Systems Analyst II (Desktop) is responsible for providing hardware and software support to desktops, Wyse terminals and laptop workstations. Other responsibilities include troubleshooting and problem solving concerning departmental projects, rollouts, and PC installations.

Requirements

• High School Diploma or G.E.D. and Three (3) years of work experience resolving end-users’ hardware and software issues in an IT environment
• Associate’s Degree and One (1) year of work experience resolving end-user’s hardware and software issues in an IT environment
• Must be able to lift at least 50 lbs.
• Must be able to travel to work sites throughout Cook County
• Knowledge of Microsoft Office Suite and Windows 7 platform
• Knowledge of computer technology, installation, and configuration of workstation equipment
• Knowledge of networking essentials and wireless connectivity for mobile devices
• Skilled in problem-solving with strong attention to detail
• Customer service skills and the ability to react diplomatically and patiently to internal and external customers
• Written and verbal communication skills coupled with the ability to read, analyze and interpret technical procedures
• Ability to function in a fast-paced environment and in stressful situations while meeting deadlines
• Ability to manage multiple projects utilizing best practices based on departmental priorities, policies, and procedures
• Ability to travel work sites throughout Cook County
• Strong response time to phone calls, emails, and customer/user requests
• Strong initiative
• Must be able to lift 50 lbs.

Nice To Haves

• Associate’s or higher-level degree
• MSCE, A+ and Microsoft Office Certifications
• Desktop support experience in a healthcare environment

Responsibilities

• Provides day-today IT Desktop support for all desktop technology devices including, laptops, Wyse devices, printers, wireless and networking devices as well as desktop support involving Windows operating systems and Microsoft Office
• Loads appropriate software packages such as operating systems, networking components, and specific office applications
• Troubleshoots all existing and future Windows operating system platforms
• Provides Helpdesk support. Monitors ticketing system and completes tickets in a timely manner
• Provides updates and status and completion information to manager and/or users, via voice mail, e-mail or in-person communication
• Rebuilds, reformats, and reimages computers
• Utilizes systems and tools as instructed for documentation and tracking
• Adheres to departmental standards and processes and contributes to continuous process improvement
• Travels between work sites located throughout Cook County to perform assigned duties

Benefits

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan
• Deferred Compensation Program
• Paid Holidays, Vacation, and Sick Time
• You may also qualify for the Public Service Loan Forgiveness Program (PSLF)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees