Clinical Systems Analyst II

Gillette Children's • Saint Paul, MN

5h • $92,497 - $138,736 • Remote

About The Position

The Clinical Systems Analyst will effectively manage, optimize, and support the
Electronic Health Record (EHR) system (Oracle Health), along with a range of
clinical systems. This position focuses on analyzing, enhancing, and providing
support for the EHR and application systems, with a specific emphasis on
ordering and documentation, charting, and clinical workflows. The primary
objective is to improve operational efficiency, streamline clinical processes,
and ensure seamless functioning of departments utilizing these systems.

Requirements

• Bachelor's degree in computer science, MIS, Business Administration, Information Technology, or 4 years of experience.
• Experience with clinical information systems.
• Proficiency in system implementation, support, and maintenance within a clinical environment.
• Experience with documentation and version control of system configurations, user guides, and standard operating procedures.
• Minimum of 3 years of experience as a Systems Analyst or similar role.
• Strong understanding of clinical, scheduling, and charges workflows in a healthcare setting
• Understanding of software integrations.
• Strong clinical background in healthcare IT, clinical system implementation, and end-user support.
• Strong understanding of clinical workflows and healthcare operations.
• Knowledge of healthcare IS standards and regulations such as HIPAA, Meaningful Use, and CMS regulations.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Strong troubleshooting skills to identify and resolve system issues promptly.
• Ability to work independently and in a team environment.
• Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.

Nice To Haves

• MBA, MHA or related master’s degree.
• Experience with solution-based thinking and relating to business specific needs.
• Familiarity of Oracle Health CCL (Cerner Command Language) (modified SQL) for queries, work queues, and Millennium Reporting tools.
• Previous experience working in a hospital setting.
• Have a basic understanding of HL7 and API transactions related to system integration.
• Certification(s) in Oracle Health Millennium solutions.

Responsibilities

• Configure, support, and troubleshoot clinical systems to ensure optimal performance and user experience
• Provide end-user support (remote and onsite), resolve issues, and manage incoming tickets in collaboration with internal teams and vendors
• Partner with stakeholders to gather requirements, improve workflows, and implement system enhancements
• Participate in projects, system upgrades, and change management activities, including sprint reviews and portfolio planning
• Maintain accurate documentation of system configurations, workflows, and standard operating procedures while ensuring regulatory compliance
• Communicate effectively with users and stakeholders, providing guidance and ensuring high levels of customer satisfaction
• Stay current on healthcare technology trends and continuously build expertise in clinical systems
• Evaluate systems and workflows to identify and lead process improvement initiatives
• Translate user needs into technical requirements and system specifications
• Analyze system data and reports to identify trends, monitor KPIs, and support data-driven decisions
• Independently lead client engagements and provide expert consultation on system optimization

Benefits

• Gillette supports career progression and offers a competitive benefits package, including a retirement saving match, tuition and certification reimbursement, paid time off, and health and wellness benefits for .5 FTE and above.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level