Clinical Suppt Tech 2

University of Rochester•Rochester, NY

3d•Onsite

About The Position

Under the supervision of the section Supervisor and with specific direction from the Lead Tech, this position has primary responsibility for the pre-analytical processing of patient specimens that are delivered to the laboratory 24 hours per day, 7 days a week. Exercises moderate skill, judgment and a knowledge of the terminology and common procedures and practices of Medical Technology. Enters and edits patient demographics in the laboratory and hospital computer systems. Receives, prioritizes, accessions and distributes clinical specimens to appropriate laboratory sections in order to meet turnaround times designated by the department. Processes specimens appropriately in order to maintain specimen integrity. Serves as a resource to physicians, nurses and other laboratory personnel regarding specimen handling and processing. SUPERVISION AND DIRECTION RECEIVED: Under the supervision of the Specimen Management/Microbiology Receiving Supervisor. Takes direction from the Clinical Support Tech III or Clinical Support Tech IV in the absence of the section supervisor. MACHINES AND EQUIPMENT USED: Standard office equipment such as multi-feature ACD telephone, PC, copier, printer, scanner, fax machine, and the like. Software systems such as Laboratory Information System (LIS), Hospital Information System (HIS), and related software applications. Laboratory equipment may include operations of pneumatic tube system, centrifuge, automated pipette system, blood culture system and pre-analytical laboratory automation system as applicable per laboratory section. ESSENTIAL FUNCTIONS Sample Management Receives specimens from inpatient and outpatient locations via couriers or pneumatic tube station. Uses knowledge of test menu to prioritize handling of stat/urgent specimens and those needing special handling. Takes appropriate action to ensure specimen integrity whenever testing may be delayed. Tracks and receives batches, verifying receipt of specimens. Prepares specimens for transport to specialized areas of testing (i.e., specialty labs, reference lab). Manages sample archive storage system and specimen disposal as specified by laboratory storage guidelines. Patient Registration and Specimen Log-in Registers patient information into HIS (Hospital Information System). Identifies special registration (i.e., client bill, research). Identifies and registers patient billing information. Logs in laboratory procedure codes as ordered from manual requisitions or assures accuracy of electronic orders. Enters all appropriate comments from requisitions/physician orders. Follows procedure for documenting discrepancies on patient information, test(s) requested, or specimen information into the LIS. Administrative Support Answers telephone calls, providing routine information related to test results, testing/specimen requirements, or other technical information (reference ranges, turnaround times, and referral laboratory information), as well as general product or service information. Answers questions from specimen collection locations regarding transport and minimum volumes. Informs ordering providers when the ordered test(s) cannot be performed and works to remedy this situation whenever possible. Takes appropriate action as needed to meet the customer's request, including test request add-ons and proper transfer of calls to other destinations as needed. Scans requisitions into the scanning system, confirming readability and keywords. Participates in quality assurance data collection as required. Lab (Technical) Support Assists technologists in the pre-analytical processing of select tests, including the centrifugation, separating, and storing of samples. Works with a variety of healthcare providers to troubleshoot problem specimens and to clarify correct test selection. As applicable, loads continuous blood culture systems or pre-analytical automation systems for sample processing and preparation. Takes temperatures and monitors environment (CO2/humidity) of rooms and equipment. Works with the technical team and supervisors to troubleshoot out-of-range conditions and documents the results as part of the laboratory's quality control guidelines. Performs other responsibilities and projects as assigned. The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Requirements

Moderate skill, judgment, and knowledge of terminology, common procedures, and practices of Medical Technology.
Experience with standard office equipment (telephone, PC, copier, printer, scanner, fax machine).
Experience with software systems such as Laboratory Information System (LIS) and Hospital Information System (HIS).
Experience with laboratory equipment such as pneumatic tube system, centrifuge, automated pipette system, blood culture system, and pre-analytical laboratory automation system.
Knowledge of test menu to prioritize handling of specimens.
Ability to ensure specimen integrity.
Ability to register patient information into HIS.
Ability to identify and register patient billing information.
Ability to log laboratory procedure codes and ensure accuracy of electronic orders.
Ability to document discrepancies in patient information, test(s) requested, or specimen information.
Ability to answer telephone calls and provide routine information.
Ability to answer questions regarding transport and minimum volumes.
Ability to inform ordering providers when tests cannot be performed and work to remedy the situation.
Ability to scan requisitions into the scanning system.
Ability to participate in quality assurance data collection.
Ability to assist technologists in pre-analytical processing of select tests.
Ability to troubleshoot problem specimens.
Ability to load continuous blood culture systems or pre-analytical automation systems.
Ability to take temperatures and monitor environment of rooms and equipment.
Ability to troubleshoot out-of-range conditions and document results.

Responsibilities

Primary responsibility for the pre-analytical processing of patient specimens.
Enter and edit patient demographics in laboratory and hospital computer systems.
Receive, prioritize, accession, and distribute clinical specimens.
Process specimens appropriately to maintain specimen integrity.
Serve as a resource to physicians, nurses, and other laboratory personnel regarding specimen handling and processing.
Receive specimens from inpatient and outpatient locations.
Prioritize handling of stat/urgent specimens and those needing special handling.
Ensure specimen integrity when testing may be delayed.
Track and receive batches, verifying receipt of specimens.
Prepare specimens for transport to specialized testing areas.
Manage sample archive storage system and specimen disposal.
Register patient information into HIS.
Identify and register patient billing information.
Log laboratory procedure codes and ensure accuracy of electronic orders.
Document discrepancies in patient information, test(s) requested, or specimen information.
Answer telephone calls and provide routine information.
Answer questions regarding transport and minimum volumes.
Inform ordering providers when tests cannot be performed and work to remedy the situation.
Scan requisitions into the scanning system.
Participate in quality assurance data collection.
Assist technologists in the pre-analytical processing of select tests.
Troubleshoot problem specimens with healthcare providers.
Load continuous blood culture systems or pre-analytical automation systems.
Take temperatures and monitor environment of rooms and equipment.
Troubleshoot out-of-range conditions and document results.
Perform other responsibilities and projects as assigned.