Clin Supt Tech 4, Media Prep/QC

University of Rochester•Town of Henrietta, NY

7d•$21 - $29•Onsite

About The Position

The Clinical Support Technician 4 oversees and coordinates the flow of specimens throughout the laboratory and provides oversight of an assigned section, holding staff accountable for professional conduct and technical performance. The role performs technical assignments involving laboratory procedures, specimen processing, patient and billing information, and pre-analytical automation. It requires judgment and knowledge of the principles and practices of a technical field, adherence to written procedures, and maintenance of specimen integrity. The technician trains new or less experienced staff, acts as Tech in Charge as needed, and travels between testing locations when required. The position is in the Microbiology department at 211 Bailey Road in Rochester, New York. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with rotating weekends, for 40 scheduled hours per week. The listed compensation range is $21.40 to $28.89. The University of Rochester describes its community values as equity, leadership, integrity, openness, respect, and accountability, and states its commitment to an inclusive and welcoming culture and nondiscrimination.

Requirements

Associate's degree in a related field and one year of experience as a Clinical Laboratory Support Tech III; or three years of related work experience in a health care setting, including roles such as Client Services, Phlebotomy, Clinical Trials, or similar roles within UR Medicine.
An equivalent combination of education and experience may be considered.
Ability to identify and resolve problems.
Attention to detail and ability to handle frequent interruptions.
Ability to work well in a team environment.
Ability to function effectively in a rapidly changing environment.
Proficiency with multiple hospital and laboratory information systems, including an Electronic Medical Record System, Laboratory Information System, Pre-Analytical Automation Control Unit, and Middleware.

Nice To Haves

Knowledge of medical terminology.

Responsibilities

Oversee and coordinate specimen flow throughout the laboratory and hold staff accountable for professional conduct, technical performance, and timely completion of assigned activities.
Ensure staff follow laboratory, safety, and security policies and procedures; monitor employee performance and department turnaround times; report corrective-action suggestions and personnel issues to supervisors; and participate in employee evaluations.
Troubleshoot operational issues, including missing samples, and define priorities during extraordinary situations such as sick calls, safety or security incidents, and emergencies.
Complete daily checklists, preventive maintenance logs, work queues, and pending lists.
Participate in quality assurance initiatives, collect shift data for QA monitors, assess processes, and suggest improvements to efficiency, costs, work methods, and operational problem-solving.
Enter patient demographic and insurance information into the electronic medical record accurately and completely, and follow procedures for required requisition information.
Log patient and test information from requisitions into the Laboratory Information System (LIS), verify test acceptance criteria, recognize unacceptable specimens, and enter problem tests for resolution.
Receive pre-accessioned specimens into the LIS, reconcile batch manifests, account for specimens, identify specimen requirements, and document discrepancies or unacceptable criteria.
Identify specialized testing requests, prioritize specimens to meet turnaround times, and triage samples received through the chute or drop-off window.
Prepare specimens by determining stability, volume, centrifugation needs, and aliquotting technique to preserve specimen integrity.
Use judgment and prioritization to distribute specimens to the appropriate department for prompt analysis.
Perform specialized departmental assignments and studies; document preventive maintenance; maintain and troubleshoot automation; resolve billing issues; handle samples for interfaced labs; create electronic manifests; and prepare and batch specimens at appropriate temperatures.
Ensure appropriate forms and documentation accompany specimens for non-interfaced clients; process irretrievable tissues; determine source codes; enter accurate critical accessioning data; support operating-room specimen retrieval and an eight-point quality assurance check; verify specimen acceptability; and load analyzers for testing.
Troubleshoot and resolve problems.
Respond to inquiries from providers, physicians, customers, and internal laboratory personnel; assess urgency and route inquiries appropriately; investigate problem specimens and contact providers for resolution; and use the LIS to document complaints, specimen requests, and specimen-integrity issues.
Help maintain an orderly and clean laboratory and safe work environment.
Perform other duties as assigned.