Clinical Support Specialist

Hyperfine•Palo Alto, CA

1d•$100,000 - $120,000•Hybrid

About The Position

Hyperfine, Inc. (Nasdaq: HYPR) is a health technology company that has redefined brain imaging with the Swoop® system—the first FDA-cleared, portable, ultra-low-field, magnetic resonance brain imaging system capable of providing imaging at multiple points of care in a healthcare facility. The Clinical Support Specialist is responsible for all aspects of the initial training and support for the customer team, including physicians, nurses, radiographers, MRI Technologists, and other relevant personnel in the use of Hyperfine’s Swoop Portable MRI System. This role will assist in optimizing customer experience by acting as a true consultant with regards to integrating the Swoop System within a customer’s workflow and procedures. The person in this role will partner effectively to relay customer feedback to internal Hyperfine teams and will function as the clinical specialist during the product sales cycle in close collaboration with the Sales, Marketing, Clinical Science, and R&D groups. They will also support clinical adoption, utilization, customer engagement, and related account activities for our customers.

Requirements

In-depth knowledge reading of the critical care setting to make consultative clinical recommendations to optimize procedures
Experience working with a variety of stakeholders including physicians, business administration, clinical, etc.
Ability to build effective relationships with customer stakeholders and support adoption of clinical workflows
Strong problem solver with sound judgment
Hands on, strong team player, and fully accountable for delivering agreed-upon tactical performance metrics
Excellent written and verbal communication skills
Highly organized and able to multitask
Articulate, analytical, technically savvy, and professional
Strong computer skills
Self-driven and self sufficient
Positive attitude and team player-oriented individual
Excellent time management, including managing daily schedule, travel plans, and expenses
Associate’s degree in Radiology Sciences or related field
Registered Technologist with the ARRT (American Registry of Radiologic Technologists) and current credentialing in MR (Magnetic Resonance) or equivalent
3+ years’ experience in clinical MR imaging or similar experience such as 3+ years X-ray + 2 years in MRI in a hospital setting
2+ years’ experience operating in clinical applications or clinical training experience
Reside in assigned territory and ability to work from home-based office
Able to travel up to 75% of the time within and outside of territory, including occasional weekend travel
Ability to work long hours and execute under pressure with short turnaround times
Live near a major airport
Have an automobile for ground-based transportation
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship now or in the future of any employment Visa.

Responsibilities

Train hospital staff on the safe and effective use and operation of Hyperfine products within the clinical areas including amending workflow and optimize product value and utilization
Provide customized training and support for new operators of the Swoop System and maintain strategic relationships and support post-installation
Develop and maintain relationships in accounts with key personnel within the hospital and consult on best practices and use cases
Provide R&D with clinical input and feedback for new projects
Support the sales team by identifying customer needs and relaying potential opportunities within the existing installed base
Support new product evaluation and clinical studies
Support the centers in optimizing their standard procedures and workflows
Support adoption and utilization activities and escalate retention or expansion opportunities
Collaborate with the sales team by providing technical support in various sales cycles to win new business, including accompanying site visits as needed for demonstrations
Work with the sales team to support Swoop utilization activities
Support assigned opportunities to enhance client relationships and increase adoption within a facility or network.
Partner with internal stakeholders (ex. sales, product, marketing, clinical sciences, clinical applications) to share feedback, identify trends, and make introductions that result in increased value for the customer and Hyperfine
Identify potential attrition risks and product gaps and escalate them with recommended follow-up actions.
Work closely with teammates and/or RN counterparts to provide customer success to install base customers and future potential customers
Represent Hyperfine and demonstrate products at trade shows and society meetings
Support MRI peer champion and Key Opinion Leader (KOL) development activities.
MRI safety and screening knowledge and analyzing contraindications regarding portable low field vs. high field MR
MRI sequence and protocol understanding workflow optimization
Support scanner software and firmware upgrades for customers
Perform scanner implementations at customer sites
Perform virtual and on site training of scanners to customers
Participate in image review with customer physicians and Hyperfine medical officers
Backup / support for image demonstrations
Case review with healthcare staff
Trade show image support and case reviews