Clinical Support Specialist / BHI Support Specialist - Bennington VT

MTC Care•Bennington, VT

12d•Hybrid

About The Position

The Clinical Support Specialist (CSS), also referred to as a BHI Support Specialist, provides onsite clinical facilitation and remote administrative support. The position may require working onsite 1–2 days per week and remotely from home 3–4 days per week. CSSs support behavioral health visits, telehealth sessions, clinicians, and Behavioral Health Integration (BHI) activities for patients in skilled nursing and assisted living communities. Duties may change based on scheduling, facility and clinician needs, and changes in the healthcare industry.

Requirements

High school diploma or equivalent education level.
Basic working knowledge of medical terminology.
Experience using online healthcare tools.
Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
Ability to maintain confidentiality and comply with requirements for sensitive medical information, including HIPAA-protected information and PHI.
Commitment to customer service and communication.
Ability to embrace a company culture of caring and kindness.
Dedicated home office space with a closing door that is free from distractions and meets HIPAA and PHI standards.
Reliable home internet connection.
Valid driver’s license and reliable transportation.
Ability to travel up to one hour in any direction from the home office to cover clinics when needed.
Ability to stand, walk, see, speak, and hear; use hands and fingers to type or operate manual equipment; reach with hands and arms; and regularly stoop, bend, and crouch. Close-up corrected vision is required.
Ability to lift, push, and pull up to 30 pounds without restrictions.
Ability to remain sedentary for extended periods while performing administrative tasks.

Nice To Haves

At least one year of experience in a healthcare setting is preferred but not required.
Medical Assistant or CNA certification is a plus.

Responsibilities

Educate patients about behavioral health visits, whether conducted in person or by telehealth.
Provide technical support for telehealth visits, including preparing rooms and equipment.
Access vitals and other relevant patient data from facility electronic medical records (EMRs).
Obtain patient referral documents as needed.
Serve as a liaison between clinicians and facility staff, and interact with staff or family members as necessary.
Handle and clean MTC Care equipment properly.
Gather patient medical information between visits using different electronic health record systems.
Report monthly patient medical concerns, including falls, medication issues, behavioral concerns, and recent hospitalizations.
Complete assigned BHI activities as needed to ensure interventions are completed each month; the description indicates approximately 20 patients per day.
Report issues to the ancillary program manager and/or Chief Informatics/Compliance Officer when applicable.
Assist with employee training and support newer employees, including through shadowing.
Access facility EMRs and record relevant information in MTC Care’s EHR system in preparation for clinical visits.
Work with assigned clinicians to help ensure patient visits run smoothly and efficiently.