Clinical Support Specialist

Highland Hospital • Rochester, NY

2d • Onsite

About The Position

Provides office support for schedule optimization to the suite and department. Interacts with patients, fellow co-workers and providers in a positive and professional manner. Ensures all patient and departmental needs are met. This position is responsible for managing vacation requests, daily schedule changes, and patient outreach. The Specialist generates reports to support operational initiatives, practice performance improvements, and scheduling optimization while adhering to Highland Health’s ICARE values. This role requires self-direction, complex decision-making, and collaborative support to ensure smooth operations and high-quality care delivery.

Requirements

• High School Diploma or GED required.
• 1 year in a medical practice required.
• Computer experience
• knowledge of large practice operations, preferably in a residency-training program
• medical terminology
• understanding of productivity standards and quality assurance activities.
• Computer experience in MS Word and Excel
• excellent communication skills (verbal and written)
• touch typing ability.

Nice To Haves

• Associates degree preferred.
• Cadence and scheduling experience preferred.
• Preferred Notary.

Responsibilities

• Liaison to Practice Administration, scheduling staff, and Cadance staff for HFM provider scheduling issues
• Balance practice schedule factoring provider availability, suite loading, and staff availability
• Clinic schedule preparations, including but not limited to, optimizing provider patient schedule, patient outreach and information/data support.
• Supports operational efforts for improved performance, new initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED