Clinical Support Specialist - Augusta, ME

MTC Care•Augusta, ME

13h

About The Position

The Clinical Support Specialist (CSS) provides onsite clinical facilitation and remote administrative support for behavioral health care visits. Onsite duties include working with clinicians to facilitate patient visits, offering patients education related to behavioral health visits, and supporting visits conducted in person or through telehealth. Remote administrative duties include chart preparation and Behavioral Health Integration (BHI). The role may require up to five days per week onsite or a changing mix of onsite and remote work, depending on team and business priorities. The CSS supports assigned clinicians and facility partners by gathering and recording relevant patient information, helping visits run smoothly, and completing assigned BHI cases within required timelines. Duties may change based on scheduling, facility and clinician needs, and developments in the healthcare industry. The position requires a dedicated, HIPAA-compliant home office, reliable internet, a valid driver’s license and reliable transportation, and the ability to travel up to one hour in any direction from the home office when needed.

Requirements

High school diploma or equivalent required.
Basic working knowledge of medical terminology.
Experience using online healthcare tools.
Proficiency in Microsoft Office, including Outlook, Word, and Excel.
Ability to maintain confidentiality and comply with requirements for sensitive medical information, including HIPAA-protected information and PHI.
Commitment to providing high-quality customer service and communication.
Ability to embrace a company culture of caring and kindness.
Dedicated home office space with a closing door, free from distractions, and compliant with HIPAA and PHI standards.
Reliable home internet connection.
Valid driver’s license and reliable transportation.
Ability to travel up to one hour in any direction from the home office to cover clinics when needed.
Ability to stand, walk, see, speak, hear, use hands and fingers to type or operate manual equipment, and reach with hands and arms; regularly required to stoop, bend, and crouch.
Ability to lift, push, or pull up to 30 pounds without restrictions.
Ability to remain sedentary for long periods while performing administrative tasks.

Nice To Haves

At least one year of experience in a healthcare setting; preferred but not required.
Medical Assistant or CNA certification.

Responsibilities

Assist patients by providing education related to behavioral health visits, whether conducted in person or via telehealth.
Provide technical support for telehealth visits, including preparing rooms and equipment.
Access patient vitals and other relevant information from the facility’s EMR to support clinicians.
Obtain patient referral documents as needed.
Act as a liaison between clinicians and facility staff, and interact with staff and family members as necessary.
Properly handle and clean MTC Care equipment.
Complete assigned Behavioral Health Integration cases within required timelines by gathering information from patient medical records and entering it into the company’s BHI system or software.
Access facility EMRs and record relevant information in the company’s EHR system to prepare for clinical visits.
Work with clinicians to help ensure patient visits run smoothly and efficiently.
Perform assigned core functions as needs, schedules, and business priorities change.