Clinical Support Representative

Nash County • Nashville, NC

13d • Onsite

About The Position

The primary purpose of this position is to provide clerical and customer service support for the clinical component of the health department. The work schedule is regular, 8:00 a.m. – 5:00 p.m. Monday through Friday, with additional hours as required to respond to the needs of the agency.

Requirements

• Graduation from high school and demonstrated possession of knowledges, skills and abilities gained through at least two years of office assistant/secretarial experience; or an equivalent combination of training and experience.
• Significant knowledge of office or work unit procedures, methods and practices.
• Ability to learn and independently apply laws and departmental rules and regulations covering programs and services.
• Ability to independently work with people with courtesy and tact in performing public contact duties that may be sensitive in nature.

Responsibilities

• Answers incoming calls from patients, physicians and other healthcare providers, general public, etc.
• Responds to patient/general public’s questions directly within scope of position.
• Schedules patient appointments and obtains prior medical records, if appropriate.
• Obtains initial patient insurance demographic information.
• Greets patients/general public and confirms appointments.
• Explains and obtains any necessary patient signature requirements.
• Scans documents into patient medical records via the electronic health records system.
• Performs other duties as assigned and as needed to provide coverage for other positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED