Clinical Support Representative - Full-Time/Remote

ACCESS TELECARE • US,

9d • Remote

About The Position

Access TeleCare is seeking a detailed-oriented and dedicated full-time Clinical Support Behavioral Health (BH) representative to play a critical role in ensuring that our mission is successful. The Clinical Support BH representative works remotely with a team in a fast-paced environment. The team manages requests from client hospitals and Clinicians providing support to ensure excellence in patient care. The team assists with the preparation of the patients for dispatch. The primary goal is to follow the company’s care philosophy which is to improve patient outcomes by reducing the time to encounter.

Requirements

• High School Diploma, GED or Equivalent Certification Required
• At least one year of experience working in a call center environment or healthcare or IT
• Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments
• Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems
• Ability to learn software and systems
• Have excellent phone/customer service skills along with high attention to detail
• Enthusiastic about being on the forefront of healthcare and impacting patient lives positively
• Flexibility and adaptability in a fast-paced environment
• Ability to quickly learn and adapt to new technologies and systems
• Ability to excel in a remote work setting, high growth and fast paced organization

Responsibilities

• Effectively communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care
• Courteously answer all incoming calls to the consult center and accurately take down patient information
• Effectively communicate with clinical specialists to ensure timely, efficient and satisfactory results; this includes coordinating paperwork, ensure images uploaded from client hospitals to VidiStar, setting up video conferencing exam-units and testing connections
• Ensure courteous and respectful handling of all inbound and outbound phone calls from/to employees, clients and clinical specialists
• Provide Tier 1 technical support to hospitals and to company physicians
• Facilitate and confirm timely hand off to Tier 2 IT support
• Report any failure of SLA or company goals or conflicts to supervisor immediately
• Some work is completed without established procedures
• Other tasks as needed

Benefits

• Health Insurance (Medical, Dental, Vision)
• Comprehensive benefits — health, dental, vision, life, and 401(k)
• Paid Time Off, Sick Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED