Clinical Support Receptionist - Substance Use

Steadfast Health•Nashville, TN

22h•Onsite

About The Position

Steadfast Health was founded to establish a new standard of substance use disorder (SUD) care. Recognizing that traditional treatment methods often fall short of reaching patients when they’re most in need, Steadfast is relentlessly focused on making low-barrier, high quality care accessible to all. We know that the journey to recovery is unique for every individual, and our patient-centered approach ensures we meet patients where they are, providing evidence-based therapies with unwavering support in a compassionate environment that fosters healing and growth. Role At Steadfast Health, our Clinical Support Receptionists are essential members of the care team, where your voice matters and your work makes a difference every day. We offer a predictable weekday schedule, no weekends or late nights, and an inclusive, supportive workplace where respect is the standard. You’ll join team huddles, contribute to patient care planning, and receive paid training in trauma-informed care. With opportunities to cross-train and grow into leadership or other clinical roles, you can build a career here, not just a job. And because we value our frontline teams, we celebrate your contributions through ongoing recognition programs.

Requirements

High school diploma or GED required.
Previous experience in a medical or clinical setting required.
Experience with electronic health records (EHR/EMR).
Knowledge of basic medical terminology and healthcare workflows.
Strong understanding of patient confidentiality and professional boundaries.
Excellent customer service and verbal and written communication skills.
Ability to remain calm, compassionate, and professional in a fast-paced clinical environment.
Strong organizational skills and attention to detail.
Ability to appropriately distinguish between administrative concerns and concerns requiring clinical escalation.

Nice To Haves

Previous experience in addiction medicine, MAT/MOUD treatment, behavioral health, mental health, primary care, or another outpatient healthcare setting.
Medical Assistant, Certified Medical Assistant, CNA, clinical support, or similar healthcare background.
Experience with urine drug screen/specimen collection.
Experience with insurance verification, prior authorizations, referrals, or patient registration.
Familiarity with medications and terminology commonly used in the treatment of opioid use disorder.
Experience working with patients experiencing substance use disorders or co-occurring behavioral health conditions.

Responsibilities

Welcome patients and visitors in a professional, nonjudgmental manner and manage check-in/check-out.
Verify and update demographic, insurance, consent, and contact information; support new patient registration and intake.
Maintain an organized, confidential front-desk and waiting-room environment, monitoring patient flow and flagging delays or concerns.
Schedule and confirm appointments, and support rescheduling and missed-appointment follow-up.
Answer and appropriately route incoming calls — clinical, scheduling, billing, and administrative.
Recognize urgent or concerning patient situations and escalate promptly to clinical staff.
Partner with providers and clinical staff to coordinate patient visits and intakes, and track required consents, screenings, referrals, and documentation.
Maintain working familiarity with MAT/MOUD terminology (including buprenorphine and injectable products) for scheduling, documentation, and communication only — this role does not administer or handle medications.
Support administrative aspects of the urine drug screen workflow (scheduling, documentation, chain-of-custody paperwork).
Route clinical questions (medications, withdrawal, test results) to licensed staff.
Register patients and maintain accurate records in the EHR; scan, upload, and route documents; monitor assigned work queues.
Comply with HIPAA confidentiality standards (training provided during onboarding).
Verify insurance eligibility, collect copays, and support basic billing/administrative questions.
Receive, scan, fax, and route medical records, referrals, and correspondence, and provide general clerical support to keep the clinic running smoothly.

Benefits

Comprehensive medical, dental, and vision insurance for you and your family.
401(k) match up to 5% to help you invest in your future.
100% employer-paid short-term and long-term disability insurance, plus employer-sponsored life insurance for added peace of mind.
Generous PTO, floating paid holidays, and paid volunteer days
Re-Fuel Days: Take four paid days each year to recharge — for mental health, rest, or continuing education.
Employee Assistance Program (EAP): Free, confidential access to therapy sessions, legal guidance, financial resources, and health coaching.
Stable, Balanced Schedule: Full-time weekday hours — no late nights, weekends, or unpredictable shifts — so you can focus on your patients and your life outside of work.
SoFi student loan interest rate discount, Rightway Health Concierge, 1 year free pet Telehealth through Pawp, and Perkspot Discount Marketplace
Team Connection: Inclusion in daily huddles, care coordination, and a supportive interdisciplinary team that values your clinical voice and perspective.
Supportive Culture: A collaborative team that listens to and uplifts frontline voices, fostering belonging and trust in every interaction.
Our frontline team members are eligible for a 5% monthly bonus based on meeting clinic based KPI