Clinical Support Medical Assistant (33699)

Community Health Alliance - Nevada•Reno, NV

11d•$41,080 - $52,208•Onsite

About The Position

Community Health Alliance is looking for full-time Clinical Support Medical Assistant.Join our talented team of Clinical Support Medical Assistant that focus on serving the community and helping those in need by creating healthy outcomes for patients of every income. We operate six convenient locations throughout Reno and Sparks, providing comprehensive, top-quality medical services, dental and pediatric care, behavioral health, low-cost pharmacies, nourishing food pantries, and more. Job Summary: The Clinical Support Medical Assistant (MA) provides support to patients and care teams primarily via phone and electronic communication. This role evaluates, assists, and documents patient needs, medical questions, and prescription refill requests. The Clinical Support MA participates as a member of an interdisciplinary care team to enhance patient experience, ensure continuity of care, and improve operational efficiency. This role supports clinical functions within CHA’s Family Medicine scope and is expected to meet all responsibilities of a standard Medical Assistant in addition to specialized clinical support tasks. Our team members enjoy benefits that include: Competitive salary: $41,080- $52,208 100% company paid employee medical insurance and 90% paid vision and dental on the 60th day from date of hire. Paid Time Off: PTO 15 days/year and increased after one years of service: pro-rated based on FTE status 8 paid holidays per year CHA paid pension plan at 5% of earnings after one year of service; no employee match Additional 403(b)retirement annuity plan for employee to save; no employer match CHA provides a $10,000 Accidental Death & Dismemberment policy for each benefit-eligible employee at no cost to the employee. This is an employee benefit paid and sponsored by CHA.

Requirements

Thorough knowledge of medical office practices, patient care procedures, and basic clinical protocols.
Familiarity with CPT and ICD-10-CM coding and documentation standards.
Proficiency in using Electronic Medical Records (EMR) and Electronic Practice Management (EPM) systems.
Competency in phone-based patient care, including patient education, triage, and coordination.
Strong written and verbal communication skills.
Ability to multitask, prioritize duties, and manage time effectively in a dynamic environment.
Customer service orientation with an ability to navigate complex patient interactions with professionalism and empathy.
Skilled in basic clinical procedures such as phlebotomy, immunization administration, and use of diagnostic equipment when needed.
High school diploma or equivalent (GED) required.
Completion of an accredited Medical Assistant training program required; OR five (5) years of recent Medical Assistant experience in lieu of certification.
Current CPR certification required.

Nice To Haves

National certification as a Registered Medical Assistant (RMA) or Certified Medical Assistant (CMA) preferred; required within 6 months of hire if not already certified.
Minimum of one (1) year recent experience working as a Medical Assistant in a family practice or primary care setting.
Experience with community health or underserved populations preferred.
Bilingual English/Spanish skills preferred.

Responsibilities

Provides support to patients and care teams primarily via phone and electronic communication.
Evaluates, assists, and documents patient needs, medical questions, and prescription refill requests.
Participates as a member of an interdisciplinary care team to enhance patient experience, ensure continuity of care, and improve operational efficiency.
Supports clinical functions within CHA’s Family Medicine scope
Expected to meet all responsibilities of a standard Medical Assistant in addition to specialized clinical support tasks.

Benefits

Competitive salary: $41,080- $52,208
100% company paid employee medical insurance and 90% paid vision and dental on the 60th day from date of hire.
Paid Time Off: PTO 15 days/year and increased after one years of service: pro-rated based on FTE status
8 paid holidays per year
CHA paid pension plan at 5% of earnings after one year of service; no employee match
Additional 403(b)retirement annuity plan for employee to save; no employer match
CHA provides a $10,000 Accidental Death & Dismemberment policy for each benefit-eligible employee at no cost to the employee. This is an employee benefit paid and sponsored by CHA.

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