Clinical Support Coordinator - Klamath Falls

OnePeak Medical Office & Corporate•Klamath Falls, OR

3d•$20 - $23•Onsite

About The Position

The OnePeak Way | Grow Gracefully through changing lives rather than simply seeing patients. Mission | To provide our patients with a unique wellness experience that redefines primary care through innovative, integrated health practices and services geared towards optimal health and well-being. Vision | A healthcare system that believes in, accepts, and values all evidence-informed practices and identifies the relationships between health, mind, body, and spirit. Our Company: At OnePeak Medical, we are a team of dedicated caregivers who are passionate about providing exceptional healthcare services. Our mission is to redefine primary care by offering innovative, integrated health solutions aimed at optimizing wellbeing. We seek individuals who share our commitment to innovation and growth and empower our frontline healthcare providers with the latest resources to excel in their roles. Job Summary: This position will assist in covering a variety of positions throughout the office as trained and coordinated with management/administration. This includes covering lunches or shifts days as needed or regularly for one or more of the following roles:

Requirements

Embody the OnePeak values: Teamwork, Informed, Respect, Balance, Excellence.
Hold oneself accountable for delivering high-quality, timely, and cost-effective results.
Exhibit excellent time management skills with the ability to multitask, prioritize, and organize workload effectively.
Demonstrate effective communication with patients, staff, and providers, both in written and oral form.
Exhibit excellent customer service and teamwork skills, projecting a welcoming and positive attitude.
Demonstrate effective problem-solving and conflict-resolution skills when addressing patient concerns.
Inspire and motivate self and others, displaying confidence.
Display good judgment and make timely and sound decisions.
Embrace a continuous improvement mindset.
Possess strong interpersonal skills and maintain professionalism.
Listen attentively and welcomes constructive feedback.
Thrive in a fast-paced environment.
High school graduate degree or equivalent - required
1+ years of experience in a comparable healthcare setting - required
Current BLS and/or CPR/AED Certification - required

Nice To Haves

Recent front desk reception or scheduling experience in a medical office - preferred
Medical billing & insurance payor knowledge - preferred
Certification in phlebotomy - preferred
CMA certification preferred - preferred
Nutrition therapy or CPT certification - preferred

Responsibilities

Work and/or fill as a medical assistant for the selected provider(s)
Train to cover all areas within the office, including lab and front desk, as needed
Room patients and taking accurate vital signs, history, and review of systems
Prepare, clean, and maintain exam, lab, and treatment rooms- including setting up for procedures, cleaning up, and autoclaving instruments
Assists with all aspects of chart entry into the patient's medical record
Chart prepping of notes prior to provider and lab visits and collection of lab reports
Confers with the provider prior to the patient visit with any incomplete orders or labs
Assists with starting chart notes and scribing of notes provided by the provider after each patient visit
Injections, lab draws, therapeutic phlebotomy, and IV therapy as needed with proper training
Calling and emailing lab and procedure test results
Assists Medical Providers with their "Inbox" and Rx refills/faxes in a timely manner
Collection lab reports to go with each chart prepped
Conferring with the provider prior to the patient visit about any incomplete orders or labs
Perform day-to-day administrative functions and general office duties including, but not limited to, word processing, copying, filing, faxing, answering phones, and data entry
Provide information to clinic callers according to clinic Policies and Procedures, transfer calls as needed, and work with central reception to ensure adequate phone coverage at all times.
Welcome and greet patients/clients/visitors in a helpful and friendly manner, determine the purpose of the visit, and direct them to the appropriate person or department.
Schedule patient appointments based on a predetermined appointment arrangement that will allow the clinic to serve an adequate number of patients as established by grant requirements.
When scheduling appointments, always verify the patient information current and correct patient information. If changes are made, inform patients of any documentation that will be required.
Adhere to all clinic policies on safety and security by maintaining restricted areas, and safeguarding key-less entry codes and computer system passwords with strict confidentiality.
Inform patients of any existing balances noted in the email daily email from the Billing Department or noted on the computer and request patient payment.
Call patients daily to confirm the next day's appointments
Verify method of payment (insurance or cash pay) is correct in EHR and update if incorrect
Perform End of Day Responsibilities (i.e. EOD report to billing and the EOD email to upper management, batching, balancing register, etc.)
Exercise problem-solving and conflict-resolution skills when handling patient complaints and direct them to appropriate designated office personnel as needed.
Attend scheduled department and clinical meetings.
Perform all duties and services in full compliance with OnePeak Medical's Employee Handbook.
Perform all duties to support successful EHR/EPM maintenance and implementation.
Flexibility to attend out-of-town training necessary for the position
Additional responsibilities as needed by and in support of OnePeak Medical