Clinical Support Associate-PIKEVILLE

University of Pikeville•Pikeville, KY

8d•Onsite

About The Position

The University of Pikeville (UPIKE), Kentucky College of Optometry (KYCO), is currently seeking an experienced individual for the position of Clinical Support Associate. This individual will coordinate the operation of the KYCO Eye Clinics and provide administrative support to the Clinical Operations Manager.

Requirements

High school diploma or GED
Must have excellent organizational, communication, and decision-making skills.
Must be able to multitask, have flexibility, be customer and quality-focused, be detail-oriented, maintain scheduling, and have strong time management skills.
Must maintain a high level of professionalism with strong telephone etiquette.
Strong computer knowledge, i.e., Microsoft Word, Excel, PowerPoint, etc.

Nice To Haves

experience in an eye care practice setting preferred

Responsibilities

Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.
Welcomes patients and visitors, in person or on the telephone, answering or referring inquiries.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintain a clean and organized reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal, insurance, and financial information.
Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
Maintains business office inventory and supplies by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
Helps patients in distress by responding to emergencies.
Protects patients’ rights by maintaining confidentiality of personal, financial, and health care information.
Maintains operations by following policies and procedures; reporting needed changes.
Contributes to team effort by accomplishing related results as needed.
Demonstrates professional behavior and appearance.
Other duties as assigned by administration.
Stay up to date with changes to the electronic medical record system and makes adjustments when necessary
Must be able to multitask and have flexibility, customer and quality focused, and detail-oriented.
Maintain scheduling and strong time management skills.
Must be self-motivated and dependable.