Clinical Support Administrator

People Corporation•Vaughan, ON

1d•CA$40,000 - CA$45,000•Onsite

About The Position

We are hiring a Clinical Support Administrator to join our TeksMed team. The Clinical Support Administrator plays a key role in supporting the daily operations of the clinic, ensuring a seamless experience for clients and efficient coordination of services. This position is responsible for managing client interactions, maintaining accurate records, coordinating both internal and external care, and supporting clinical and administrative workflows while upholding the highest standards of professionalism, confidentiality, and care.

Requirements

Experience in a healthcare, clinic, or customer service environment
Strong customer service and communication skills, with the ability to engage professionally and empathetically with clients in person, over the phone, and via email
Experience with scheduling systems, electronic medical records (EMR), or claims management platforms is considered an asset
Solid administrative and organizational skills, with a high level of attention to detail and accuracy in documentation
Ability to handle sensitive and confidential information with discretion and professionalism
Proficiency in Microsoft Office (Outlook, Word, Excel) and general computer systems

Responsibilities

Oversee day-to-day clinic operations to ensure efficient workflow
Maintain a clean, safe, and professional environment for patients and staff
Provide friendly, timely assistance to customers via phone, email, and in person
Schedule services and appointments for clients
Welcome and assist clients upon arrival to the clinic at the front desk.
Maintain thorough records of client interactions, including verbal discussions and email communications
Process, upload and manage medical documentation within the claims management system
Ensure all patient records and documentation are accurate, complete and up to date
Review and process prior-authorization requests based on established guidelines
Provide timely updates and relevant file management information to all parties