RN Clinical Supervisor

St. Charles Health System•Bend, OR

20h•Onsite

About The Position

The Clinical Supervisor, RN, under the guidance of the RN Manager or Ambulatory Chief Nursing Officer, is accountable for the clinical operations of a multi-provider clinic. The role provides day-to-day oversight of clinical staff, which may include medical assistants, nurses, and technicians, and coordinates and integrates the Center of Care business plan into clinic practice. The position focuses on daily clinical operations, communication and support, employee relations, resource management and analysis, and quality improvement, and directly supervises licensed caregivers in the clinic. St. Charles Ambulatory Care encompasses practices across three Central Oregon counties and a range of specialties. The organization encourages collaboration between clinical and non-clinical staff to provide comprehensive and compassionate health care. The supervisor supports patient-centered care, a healing environment, culturally competent care, organizational safety and compliance, and Lean continuous improvement. The position is based at St. Charles The Center in Bend, Oregon. It is a regular, full-time, exempt role with a first shift schedule, Monday through Friday, 8 a.m. to 5 p.m. The stated salary range is $110,926–$171,932 per year, depending on experience.

Requirements

Current Oregon RN license.
AHA Basic Life Support for Healthcare Provider Certification.
Valid Oregon driver’s license and ability to meet St. Charles Health System driving requirements.
Ability to travel to business functions, trainings, meetings, and all St. Charles Health System worksites.
Three years of related licensed clinical nursing experience.
Ability to wear the personal protective equipment required to perform the job safely.

Nice To Haves

Bachelor of Science in Nursing.
Additional training or education in Medical Office Management.
One year of leadership experience.

Responsibilities

Oversee day-to-day clinical operations, including clinical care standards, compliance, documentation, materials management, staffing, and staff development.
Verify licensed caregivers’ skills during onboarding, annually, and when verification is needed or requested.
Participate in daily and weekly patient care conferences.
Support clinic work plans that advance organizational and clinic goals.
Formulate, initiate, institute, and supervise sound human resource, business, and operational practices.
Serve as the point of contact for clinical patient complaints and escalate issues to the clinic manager or director as necessary.
Remain current in clinical care for assigned areas.
Promote patient-centered care and reinforce the organization’s mission and vision.
Maintain effective relationships and communication with providers and caregivers through regular meetings and written and verbal communications.
Facilitate or coordinate clinical staff meetings and meet regularly with the medical staff clinic leader to identify issues and problem-solve.
Create a healing environment that respects individuals and enhances the care experience for patients and caregivers.
Support development of a culturally competent team that provides appropriate care to patients and family members from diverse cultural backgrounds.
Hire, direct, coach, and monitor direct reports to develop a high-performance team that meets organizational and department goals.
Ensure direct reports remain current with compliance and safety requirements.
Implement and manage organizational safety directives and goals, and provide a safe environment for caregivers, patients, and guests.
Oversee customer service that is timely, efficient, accurate, and promotes goodwill.
Support organizational vision, mission, and values, and champion Lean continuous improvement and change.
Conduct work professionally and confidentially; comply with applicable laws, regulations, policies, and procedures; report suspected violations and cooperate with investigations and proceedings.
Perform additional duties of similar complexity as required or assigned.