Clinical Supervisor - IDD & Crisis Prevention

JEVS Human Services•Philadelphia, PA

1d•Onsite

About The Position

The START (Systemic, Therapeutic, Assessment, Resources, and Treatment) program employs a positive approach to build upon an individual’s strengths to fortify experiences, ambition, character, and abilities. These services promote person-centered approaches and training for persons, families, and caregivers using positive approaches and other therapeutic tools. The Clinical Team Leader plays a vital leadership role in the START Program, which provides trauma-informed, person-centered crisis prevention and intervention for individuals with intellectual and developmental disabilities (IDD) and co-occurring behavioral health needs. Grounded in positive psychology and strength-based frameworks, START services aim to stabilize individuals through comprehensive system linkages, family engagement, and therapeutic coordination. The Clinical Team Leader provides clinical supervision and program oversight to START Coordinators, ensuring delivery of high-quality behavioral health services that promote resiliency, autonomy, and inclusion. This role emphasizes collaborative system partnerships and ongoing staff development and requires clinical leadership during crisis and non-crisis interventions.

Responsibilities

Provide daily clinical oversight and reflective supervision to START Coordinators, including support with triage, case planning, and therapeutic decision-making.
Lead structured weekly/monthly supervision, monitor performance metrics, and implement individualized professional development plans.
Support staff in achieving and maintaining all required certifications, including START Model certification.
Ensure timely and effective cross-system collaboration with behavioral health, developmental disability, medical, emergency, and social service systems.
Oversee the development and implementation of Cross-Systems Crisis Prevention and Intervention Plans (CSCPIPs) and other person-centered planning tools.
Attend interdisciplinary team meetings and represent the START program in system-level discussions and community forums.
Participate in 24/7 on-call crisis response rotation: respond telephonically within one hour and face-to-face within two hours when needed.
Provide clinical support during emergency situations, ensuring safety, trauma-informed response, and debriefing processes are followed.
Review clinical documentation, including assessments, crisis plans, intervention outcomes, and service records, ensuring compliance with START Information Reporting System (SIRS) and agency EMR standards.
Monitor service fidelity and contribute to ongoing quality improvement initiatives in partnership with the National Center for START Services (NCSS).
Maintain a small, active caseload (~5 individuals) during initial onboarding.
Following certification, provide short-term case support during staff transitions, crises, or training periods.
Provide training for START Coordinators to learn their role and maintain program fidelity.
Facilitate education and training for START Coordinators and system partners in trauma-informed care, behavioral health interventions, and START Model principles.
Attend relevant clinical conferences, CEU trainings, and professional workshops to maintain expertise in dual diagnosis and crisis intervention.