Clinical Success & Operations Manager

Evvy•New York City, NY

73d•Onsite

About The Position

Evvy is a precision women’s health company focused on improving outcomes across a woman's lifespan by leveraging the vaginal microbiome. They have developed a validated Vaginal Microbiome Test and an AI-powered personalized care platform, supported by significant investment and a large dataset. The company is seeking a Clinical Success & Operations Manager to enhance the experience for their clinic and practitioner partners. This role involves acting as a primary strategic contact, internal advocate, and operational partner for clients post-signature. The manager will focus on proactively improving the partner experience, managing relationships, operations, and commercial strategy, and collaborating across various internal teams. As an early member of the commercial team, this individual will also contribute to designing scalable systems and workflows. The role requires high ownership, comfort with ambiguity, and a desire to build. Evvy operates primarily in-person in New York, NY, and prefers candidates located in NYC due to the role's cross-functional nature.

Requirements

3–5 years of experience in customer success, partnerships, or operations in an early-stage startup.
Experience managing multiple relationships and priorities simultaneously in a fast-paced environment.
Experience working cross-functionally across teams including Operations, Marketing, Clinical, and Commercial.
Exceptional organizational and project management skills.
Comfort working within CRM systems and operational tooling.
Willingness to travel for clinics, conferences, and partner events as needed.

Nice To Haves

Experience in women’s health, diagnostics, or digital health.
Familiarity with fertility clinic workflows or clinical operations.
Experience helping build operational systems or partner success processes from scratch.

Responsibilities

Own the Partner Experience: Serve as the primary day-to-day contact for Evvy’s clinic and practitioner partners.
Build strong, trusted relationships across clinic teams and become a reliable strategic partner over time.
Ensure every new partner has a seamless onboarding experience, from account setup through first order and ongoing adoption.
Proactively identify friction points, adoption barriers, and opportunities to improve the partner experience.
Partner closely with Operations to resolve complex or high-priority partner issues with speed and care.
Build & Scale Operational Infrastructure: Help design and improve internal workflows for onboarding, account management, issue resolution, and partner communications.
Coordinate customized partner-facing assets including educational materials, onboarding resources, one-pagers, decks, and clinic collateral.
Maintain strong internal communication loops so partner feedback reaches the right teams quickly.
Support the commercial team in building scalable systems and processes as Evvy grows.
Represent Evvy Externally: Coordinate and manage Evvy’s presence at clinical conferences, industry events, and partner meetings.
Build relationships with clinic staff, providers, and prospective partners in person.
Help reinforce Evvy’s brand as a thoughtful, high-touch partner within women’s health and fertility.