Clinical Success Manager, Dosimetrist

Radformation

4d•$135,000 - $155,000•Remote

About The Position

Radformation is a fully remote, mission-driven company specializing in radiation oncology workflow automation. The Clinical Success Manager will use clinical dosimetry experience to train clinics on Radformation’s automation tools, resolve customer issues, and proactively support customer satisfaction and retention. The role helps clinics establish efficient workflows and improve safety, builds relationships with clinical teams, and shares customer feedback to inform product development. The position also includes hosting webinars, testing software, and developing training materials. Working hours are 8 a.m. to 5 p.m. Pacific Time.

Requirements

At least 2 years of clinical dosimetry experience using Eclipse TPS.
Strong critical-thinking skills.
Exceptional presentation skills.
Positive attitude and passion for excellence in patient care.
Strong organizational skills and ability to work independently.
Excellent written and verbal communication skills.
Ability to multitask and manage multiple projects simultaneously.
Ability to maintain a positive attitude in a fast-paced, changing work environment.
Non-judgmental personality and openness to ideas and feedback.

Nice To Haves

5 years of clinical dosimetry experience using Eclipse TPS.
Teaching experience in dosimetry.
Customer service experience.
Mastery of treatment planning and radiation oncology clinical workflow.
Enthusiasm for learning new technologies and sharing them with the healthcare community.
Enjoyment of helping clinics improve their workflows and building relationships with clinical leaders.

Responsibilities

Train clinics on Radformation’s suite of automation tools.
Understand clinics’ issues and provide solutions independently or with help from the programming team.
Proactively check in with customers through annual Rad Reviews to gather product feedback, share new features, support subscription renewals, reduce churn, and strengthen relationships.
Host webinars to answer clinics’ questions and highlight product features.
Test new software versions to support development and quality assurance.
Develop training materials for distribution to clinics.

Benefits

Multiple high-quality medical plan options with substantial employer contributions toward premiums.
Health coverage starting on day one.
Short-term and long-term disability insurance and supplementary life insurance.
401(k) with employer match, vested immediately.
Annual reimbursement for professional memberships.
Conference attendance and continued learning opportunities.
Self-managed paid time off and 10 paid holidays.
Monthly internet stipend.
Company-issued laptop and one-time home office setup stipend.
Fully remote work environment with virtual events and yearly retreats.
For teammates outside the US, benefits are locally compliant and designed to support health, financial security, and work-life balance.