Clinical Staff Assistant I - Ft. Worth/Hem-Onc

UT Southwestern Medical Center • Fort Worth, TX

10d • Onsite

About The Position

This position is located at 400 W. Magnolia Fort Worth, TX 76104. The Clinical Staff Assistant I will learn and demonstrate proficiency in at least one clinical front office operation, including Patient Registration and Scheduling, Patient Access Call Center, Patient Arrival & Admitting, Patient Financial Services/Collections, Patient After Visit Scheduling, Medical Insurance Verification, Internal & External Referrals Management, and Procedure Precertification & Authorization. The role involves learning and maintaining knowledge of the EPIC electronic medical record (EMR) system, front office clinical workflows, and policies and procedures. The assistant will deliver superior customer service, build rapport and communication with team members for optimal patient outcomes, maintain patient confidentiality, and ensure the neatness and adequate inventory of the clinic's waiting area and supplies.

Requirements

• High School Diploma or equivalent

Nice To Haves

• Bachelor's Degree related field and/or related experience preferred but not required.
• Related experience preferred

Responsibilities

• Learns and demonstrates proficiency in a minimum of one (1) of the following clinical front office operations: Patient Registration and Scheduling, Patient Access Call Center, Patient Arrival & Admitting, Patient Financial Services/Collections, Patient After Visit Scheduling, Medical Insurance Verification, Internal & External Referrals Management, Procedure Precertification & Authorization.
• Learns and maintains up-to-date knowledge of the EPIC electronic medical record (EMR) system, front office clinical workflows and policies and procedures.
• Delivers superior customer service, representing UT Southwestern in a positive and professional manner to patients, colleagues and the community.
• Builds rapport and communication with internal and external team members to ensure best outcomes for the patient in a comprehensive clinical care model.
• Maintains patient confidentiality in accordance with HIPAA and UT Southwestern policy.
• Maintains neatness of customer waiting area; keeps area stocked with pamphlets and other materials as appropriate.
• Ensures adequate inventory of items necessary for day-to-day functions of clinic, such as office supplies and patient forms.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100%25 coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED