Clinical Specialist

Wandercraft•Coral Gables, FL

1d•Hybrid

About The Position

Reporting to the US Clinical Specialist Manager, the Clinical Specialist will be located at our newest hub location in Coral Gables. Responsibilities include working closely with the Sales Team to demonstrate exoskeleton technologies in hospitals, at our clinic in Coral Gables, and at congresses. This role involves supporting customers and partners with clinical support, training, and research. Clients include physicians, institutions (hospitals, rehabilitation facilities, etc.), allied health professionals, neurological rehabilitation therapists, and patient support groups. The position also supports clinical operations in the US and within the Walk in Miami Physical Therapy Clinic, including monitoring clinical trials, clinical training, patient treatment, and clinical education. A key aspect of the role is coordinating the development of clinical content for marketing and clinical education. The Clinical Specialist will initially spend significant time at Wandercraft US Headquarters in New York City before full-time deployment in Coral Gables (Miami). Some training weeks in Paris may be required. Weekly travel is expected, either locally or US-wide.

Requirements

Experience in clinical support and training.
Ability to demonstrate complex technologies.
Experience working with physicians, institutions, allied health professionals, and therapists.
Familiarity with clinical trials and patient treatment.
Skills in developing clinical content for marketing and education.
Proficiency in neurological rehabilitation.
Experience with exoskeleton technologies is likely required.
Ability to conduct patient screenings and clinical evaluations.
Experience delivering training programs for users and caregivers.
Skills in sales and marketing support, including conducting demonstrations.
Ability to organize logistics for equipment transport.
Experience in building relationships with rehabilitation networks and patient support groups.
Strong presentation and communication skills for in-services and webinars.
Ability to travel weekly, locally or US-wide.

Nice To Haves

Experience with Wandercraft technologies.
Experience in a similar role within the exoskeleton or medical device industry.
Knowledge of specific clinical protocols related to neurological rehabilitation.
Experience collaborating with European headquarters or international teams.

Responsibilities

Customer Support: Lead training sessions (initial and continuous) of our devices with users.
Accompany rehabilitation professionals in integrating the technology into their current clinical practice, including live and remote support.
Support customers with therapeutic sessions for their patients.
Develop training materials, tutorials, usage scenarios, and associated documentation for users.
Capitalize on the use of our exoskeletons in the field and share observed best practices, including collaboration with our European headquarters and Clinical Specialists in Europe.
Manage and follow up on clinical requests related to device use, in conjunction with the Quality/Regulatory and Clinical teams.
Discuss and advise on the Atalante use program, with adapted exercise proposals.
Develop and maximize clinical skills and educational knowledge of neurological rehabilitation and the operation of all Wandercraft technologies.
Conduct patient screenings and clinical evaluations to determine candidacy for the Eve personal exoskeleton based on clinical, functional, and environmental criteria.
Deliver comprehensive trials and training programs for qualified users and caregivers, ensuring safe and effective operation of the Eve personal exoskeleton in the home environment.
Sales and Marketing Support: Conduct live demonstrations in hospitals and at congresses with the Sales Team and promote the most efficient and patient-focused utilization of Wandercraft technologies.
Organize logistics related to the transport of equipment for demonstrations.
Lead personal exoskeleton trials and demonstrations for prospective users, caregivers, clinicians, and referral sources to assess suitability and expected outcomes.
Support the Sales team with clinical content when needed.
Join in-service presentations at prospects' locations and share clinical expertise on the use of Wandercraft technologies.
Assist the marketing team in creating content and organizing the presence of local and national media.
Share user feedback (functionalities, ergonomics, patient feedback, etc.) with internal teams (R&D, Marketing, etc.) to contribute to the continuous improvement of our exoskeleton.
Clinical and Patient Support: Assist the clinical team with Wandercraft clinical trials in the US – monitoring, training, follow-ups.
Assist in program development and treatment protocols to enhance clinical usage of Wandercraft technologies post-sales and training.
Support Wandercraft partners with their clinical research and protocol development.
Support Wandercraft’s own clinical research at Walk in Miami.
Provide the best possible patient experience and sessions in Wandercraft’s own Walk Center.
Build collaborative and consultative relationships with rehabilitation networks and patient support groups within the Miami area.
Conduct educational in-services to universities and webinars to potential referral sources through formal presentations.
Support and attend local and national professional/patient meetings as requested.