Clinical Specialist

Moog Inc.•Salt Lake City, UT

3d•Remote

About The Position

At Moog Medical Devices Group, we foster an environment where individuals trust, respect, and support one another. Our unwavering belief in our people is evident in every aspect of our operations. We cordially invite you to join our ongoing success. Visit https://www.moogmedical.com/ to gain further insights into our company and our product offerings. Moog Medical Devices Group specializes in designing, manufacturing, and distributing industry-leading enteral feeding and infusion pumps. Through substantial investment in research and development and leveraging our extensive expertise, we meticulously design and develop advanced infusion systems that enhance medication safety, optimize application performance, and effectively reduce medical expenses. We are seeking a Clinical Specialist. You will be a trusted resource and frontline contact for Moog Medical Device customers. Using your clinical expertise in infusion nursing, enteral feeding, and home infusion, you’ll deliver exceptional support via phone, email, and live training — helping customers and end users apply our devices confidently and in accordance with best practices. You’ll work closely with sales, marketing, customer service, regulatory, and R&D teams — acting as the voice of the end user, driving customer satisfaction, and helping customers navigate challenging situations with professionalism and empathy. You will have a remote or hybrid work schedule, depending on your location.

Requirements

Registered Nurse; bachelor’s degree or higher preferred; consideration for Registered Dietitian
Minimum of five (5) years clinical experience with emphasis on infusion, enteral feeding, and homecare preferred. Will also consider acute care experience in these areas.
Medical device training experience beneficial
Travel: ~10–15% domestic travel
Exceptional communication skills — able to convey complex clinical information clearly, listen actively, and foster trust with diverse audiences
Conflict resolution skills — ability to de-escalate upset callers in stressful situations with empathy, patience, and professionalism
Strong learning ability to quickly learn new technology and confidently translate technical and clinical product information for end users
Compassionate problem-solving skills in a compliance-driven environment
Tech-savvy with Microsoft Office, Teams, webinar tools. Able to collect, organize and present data as needed.
Comfortable with medical devices; able to understand drug conversions, concentrations, and dosing
Ability to resolve complex issues and follow instructions in various formats

Responsibilities

Provide live, telephonic, and email clinical support during business hours. Must be available during business hours with rotating after hours back-up support.
Troubleshoot product issues and ensure all communications follow quality and regulatory guidelines.
Deliver product training to customers and sales teams (virtual & live). This may require support outside of business hours.
Customize eLearning programs to meet customer needs.
Collaborate internally to improve products and resolve customer concerns.
Support new product development with clinical insight and user feedback.
Attend conferences to represent Moog products.

Benefits

great compensation package
annual profit sharing
matching 401k
Employee Stock Purchase Plan
Flexible Spending and Health Savings Accounts
Flexible paid time off
holidays
parental leave program
relocation assistance
Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages
Tuition Assistance
mentorship and coaching opportunities
leadership development and other personal growth programs
Inclusive culture rooted in our values, enhanced by Employee Resource Groups, and team-building activities.
9/80 schedule to include every other Friday off