Clinical Specialist- WI

Novir•Milwaukee, WI

1d•Hybrid

About The Position

Novir provides onsite vaccination and clinical services to senior living communities, including independent living, assisted living, memory care, and skilled nursing. Our teams bring safe, well-run clinics to residents so they can stay protected and well. The Clinical Specialist supports the Wisconsin region and reports directly to the Wisconsin RCOM. You are the clinical training and quality expert for our Wisconsin field teams. You will train and check the competency of new and seasonal clinical staff, keep vaccines safe through cold chain management, and lead clinical programs for the region. You will also coach team leaders and work onsite at clinics when needed. Your work keeps our Wisconsin clinics consistent, compliant, and safe for residents.

Requirements

Active, unrestricted RN license in Wisconsin
2+ years of clinical experience in vaccine administration, long-term care, public health, or a related setting
Current BLS certification
Working knowledge of vaccine storage and handling, cold chain requirements, and infection control
Experience training, precepting, or coaching clinical staff
Comfort working in the Wisconsin Immunization Registry (WIR) and electronic health records
Willingness to travel across Wisconsin [percent] of the time, with a valid driver's license and reliable transportation

Nice To Haves

Experience with onsite or mass vaccination clinics
Experience with senior living or skilled nursing settings
Experience managing clinical programs or projects
Familiarity with PointClickCare and WIR
Immunizer certification, or a train-the-trainer or instructor credential

Responsibilities

Deliver clinical onboarding training to new, seasonal, and PRN staff in Wisconsin, in person and virtually
Keep staff current with vaccine guidance, company protocols, and Wisconsin requirements
Support corporate onboarding sessions and work with the RCOM on what staff need to complete before and after onboarding
Perform and document competency checks for vaccine administration, injection technique, emergency response, infection control, and documentation
Observe staff at clinics, give clear feedback, and coach staff who need more support
Keep competency records complete and audit-ready
Flag performance or safety concerns RCOM quickly
Own the cold chain process for vaccine storage, transport, and handling in the region
Train staff on temperature monitoring, equipment use, and what to do when storage falls out of range
Review temperature logs, investigate excursions, and complete required reports
Work with suppliers and pharmacy partners to resolve vaccine storage and handling issues
Lead clinical programs for Wisconsin from planning through completion, such as Lead Clinics, pneumococcal programs, and special projects
Set up clinical workflows, checklists, and standards that work across Wisconsin communities
Track program results and report on quality, compliance, and trends to the RCOM
Find process gaps and put improvements in place with operations, customer success, and compliance teams
Manage the MPS LeadTesting Program working with MPS, MHD. Including operations of the clinic, quality checks, training of staff, reporting to MHS and State Department of Hygiene.
Support training of staff on WIR.
Train and coach Wisconsin team leaders on running a clinic, managing staff, and handling customer communication
Teach team leaders to complete pre-clinic and post-clinic tasks correctly, including eligibility checks and registry and EMR documentation
Build team leaders' skills in coaching, problem solving, and escalation
Work at clinics as needed to give vaccines, support teams, and fill staffing gaps
Serve as the clinical point person onsite for questions, adverse events, and special situations
Build good working relationships with community staff, nurses, and leaders
Check that pre-clinic tasks are complete before each clinic (resident roster, eligibility checks, insurance verification), using the regional project planner as the source of truth
Help the RCOM plan clinic staffing by confirming seasonal and PRN coverage, schedules, and clinic assignments
Support recruiting by screening candidates, joining interviews, and giving the RCOM clinical feedback on candidates
Review post-clinic wrap-up reports and confirm vaccines are documented in the registry (WIR), TRACK, and the customer EMR (such as PCC) within 24 hours
Do quality checks on documentation, find errors or gaps, and follow up with staff to fix them
Manage clinic supplies and equipment, including vaccine and supply orders, coolers, and thermometers
Track staff licenses, certifications, and required trainings, and alert the RCOM before anything expires
Follow up on incidents, adverse events, medication errors, and cold chain excursions, and complete the required reports
Act as a clinical contact for community staff, answering questions and helping resolve concerns
Support new community start-ups, including first clinics, onsite setup, and handoff of clinic processes
Help prepare weekly operations reports and keep trackers current, such as clinic completion, staffing, and compliance
Give the RCOM feedback on what is working and what is not, and help update clinical procedures and training materials
Serve as clinical backup for the RCOM, including covering clinics and staff gaps when needed