Clinical Specialist (Orthotics - PCS)

ottobock

8d•Hybrid

About The Position

For more than a century, Ottobock has pursued the mission of helping people living with limb loss, limb difference, or mobility challenges maintain or regain their freedom of movement. We do this through the development of leading prosthetic, orthotic, and wheelchair innovation, and an unwavering commitment to delivering superior patient care experiences. As a growing healthcare company, we continue to invest in both our people and new service offerings. With more than 10,000 employees worldwide and 1,000 across North America, we are dedicated to advancing the O&P industry and improving the lives of the people served by it. The Professional and Clinical Services Team (PCS) North America is seeking a highly motivated ABC Certified Orthotist for the role of Clinical Specialist, Orthotics – East Region. The ideal candidate will be in the East region of the U.S. The purpose of this position is to provide clinical and technical expertise, education, and product training to internal and external customers to grow the orthotics business unit. The Clinical Specialist is one of few employees here at Ottobock that is a Certified Orthotist. Trained and certified to properly fit our orthotic componentry, the Clinical Specialist serves as the clinical connection between our orthotic products, internal departments, customers, and end-users.

Requirements

Must be ABC Certified Orthotist
Experience with advanced orthotic technology and complex fittings
Strong communication skills, both verbal and written
Willingness to travel 60–75% domestically with occasional international travel
Confident presenting and delivering trainings
Strong project management and organizational skills
Ability to manage multiple priorities and deadlines
Critical thinking and problem-solving skills
Self-motivated with ability to work independently and collaboratively
Adaptable and flexible in changing environments
Professional interaction with internal and external stakeholders
Proficiency with Microsoft Office and virtual platforms
Ability to sit for extended periods and occasionally lift up to 50 pounds
Must be currently located in Eastern Region of U.S.

Responsibilities

Assist customers (both virtually and onsite) in the clinical environment by educating patients and clinicians, directing care, and conducting trials to support clinical application of our orthotic products and fitting techniques.
Develop broad-based technical and clinical knowledge & experience with our Ottobock orthotic portfolio to educate our customers on fitting indications and procedures.
Support customers via phone or MS Teams with product troubleshooting measures.
Assist with patient care activities & manage complex fittings via strategic visits (onsite and virtual) with our customers.
Collaborate with our Education Team to develop and deliver educational curriculum, including online education, live webinars, onsite clinical seminars, regional trainings at remote locations, as well as technical presentations and workshops at various professional association meetings and our NA headquarters in Austin, TX.
Train and onboard internal Territory Sales Managers on product features and functions to outline a successful sales strategy in the field.
Provide internal education and clinical expertise for our Reimbursement, Technical Support and Customer Service Departments.
Act as a liaison for information transfer between customers and Professional Clinical Services, Marketing, Sales, and Product Management Departments. This includes technical input for current or future orthotic development projects.
Provide technical support to our custom fabrication department as needed.
Create technical and clinical resources, articles, or other professional documents for various Ottobock products and fitting techniques for internal and external use, publication, etc.