Clinical Specialist Lead

Koh Young America, Inc. • San Diego, CA

1d • Remote

About The Position

This is a field-based leadership role requiring extensive travel within the U.S. The position serves as the national clinical lead and subject matter expert for the system. Responsibilities include providing hands-on clinical support during surgical procedures, leading and mentoring a team of Clinical Specialists, overseeing clinical best practices, and designing/implementing education and training programs for internal teams and external customers. The role also involves advanced troubleshooting, acting as an escalation point for inquiries, maintaining knowledge of competitor products and industry trends, collaborating with cross-functional teams, and ensuring compliance with quality systems and regulatory requirements.

Requirements

• Associate degree with a minimum 6+ years of clinical or medical sales experience; or bachelor’s degree with a minimum of 4+ years of clinical or medical sales experience.
• Preferably majored in health-care related field.
• Proven experience in clinical specialist, scrub technician, RN, or medical device clinical support role.
• 5+ years of clinical experience in Neurosurgery.
• Strong operating room experience with deep understanding of sterile protocols required.
• Excellent communication, presentation, and interpersonal skills.
• Ability to lead initiatives, influence stakeholders, and drive adoption at a national level.
• Strong organization skills.

Nice To Haves

• Experience with image-guided systems strongly preferred.

Responsibilities

• Provides hands-on clinical support during surgical procedures, ensuring all necessary equipment and products are available and functioning properly.
• Leads, mentors, and develops a team of Clinical Specialists across regions.
• Oversees and standardizes clinical best practices, case support, and customer engagement strategies nationwide.
• Designs, implements, and manages comprehensive education and training programs for internal teams and external customers.
• Educates and trains physicians, hospital personnel, and office staff on technical and clinical applications of the system.
• Develops training materials, clinical protocols, and educational resources to support product adoption and utilization.
• Provides advanced troubleshooting and high-level customer support in complex clinical situations.
• Acts as escalation point for technical and clinical inquiries from customers and internal teams.
• Maintains expert-level knowledge of competitor products and industry trends.
• Collaborates cross-functionally with sales, marketing, and product teams to support product launches and clinical strategy.
• Ensures compliance with all quality systems, company policies, and regulatory requirements.
• Performs other duties as assigned.

Benefits

• Health/Dental/Vision/Life Insurance at no employee premium (including dependent coverage)
• 401K retirement plan with 5% matching
• Generous PTO and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree