Clinical Specialist I (RD/RN)

Timeless Medical Systems

15d

About The Position

Timeless Medical Systems develops software solutions for clinicians in healthcare facilities and human milk banks. The Clinical Specialist I engages directly with hospital customers and supports the internal team in understanding customer requirements and workflows. The role catalogs and documents systems and work processes to identify functional needs for integrating Timeless Medical products, and travels to hospitals to provide direct customer support throughout implementation. The Clinical Specialist supports customers in adopting recommended clinical workflows, coordinates communication between customer clinical teams and internal departments, and works with project teams to help meet implementation goals. The position also contributes to product analysis, design, implementation, evaluation, optimization, and maintenance; develops customer training plans; identifies product enhancements; and maintains knowledge of Timeless Medical software and products. The role involves extensive travel (50%), flexible hours that may include occasional nights, weekends, and holidays, and work from home as well as in busy hospital environments with frequent interruptions.

Requirements

Bachelor's degree and either a Registered Dietitian credential or Registered Nurse license.
Related clinical leadership experience.
Ability to interpret and apply technical information.
Demonstrated experience analyzing clinical and technical requirements.
Ability to write operational procedures in technical and user-oriented language.
Ability to troubleshoot clinical process changes, errors, and subsequent modifications, including those involving other project team members' work.
Ability to interpret operational requirements of end users, project managers, and other stakeholders.
Good written and verbal communication skills.
Proven organizational, presentation, and problem-solving skills.
Self-starter with motivation to make proactive changes.
Ability to accept and integrate constructive feedback.
Effective deadline management.
Strong customer service orientation.
Knowledge of standard Microsoft Office and Google Suite products, including Word, Excel, PowerPoint, Gmail, and GDrive.
Must reside within one hour of a major international airport.

Nice To Haves

Master's degree preferred.
Three or more years of direct work experience in a milk lab environment preferred.
Experience using Timeless Medical Systems' software.

Responsibilities

Engage directly with hospital clinical teams to provide strategic support for TMS software implementation.
Analyze customer needs to recommend workflows and explain the clinical practice change management needed for successful adoption.
Act as an information source and communicator between customer clinical teams and internal departments.
Collaborate with project teams to support successful implementation and achievement of project goals.
Track assigned activities, monitor project progress, and resolve workflow issues in a timely manner.
Recommend best practices and provide clinical evidence to support workflow change management.
Support the analysis, design, implementation, evaluation, optimization, and maintenance of Timeless Medical products and projects.
Apply knowledge of clinical care and practice standards, patient flow, and operational processes.
Develop and execute customer training plans to promote adoption of recommended workflows.
Identify valuable product enhancements and submit requests to keep products current with hospital practices and workflows.
Develop and maintain thorough knowledge of TMS software applications and products.
Travel to hospitals to provide customer support throughout implementation.