Clinical Specialist, CST - Philadelphia, PA

Medtronic•Philadelphia, PA

6d•Onsite

About The Position

Medtronic is a global leader in healthcare technology dedicated to alleviating pain, restoring health, and extending life. This field-based role requires residing within the territory and driving to multiple accounts. The Cranial & Spinal Technologies (CST) operating unit focuses on advancing surgical care for spine and cranial conditions through an integrated ecosystem of implants, navigation, robotics, imaging, and planning tools. The Clinical Specialist, Enabling Technologies provides clinical, technical, and product knowledge support to customers, builds customer relationships, and conducts customer training. They are responsible for key customer reports and must adhere to Quality System and BCS requirements.

Requirements

High School Diploma or GED AND a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience; OR Associate’s Degree with a minimum 4 years of clinical, medical sales or medical imaging/navigation/robotics experience; OR A Bachelor’s degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience.
Must perform all duties within the Quality System and BCS requirements.
Required to function using healthcare universal precautions to minimize exposure to infectious disease and radiation.
Ability to serve as the primary resource for scheduled and unscheduled clinical events, periodically required to work weekends, evenings and nights and may be required to engage in overnight travel within own district or neighboring districts.
Ability to work efficiently and autonomously with little direction when outside of clinical events.
Ability to attend national meetings, district meetings and other training as requested.
Ability to wear a 7-9 lbs protective lead apron for extended periods of time in the operating room.
Ability to lift up to 40 pounds.
Ability to sit, standing, and/or walking for 8+ hours per day.
Ability to bend/stoop, squat and balance frequently.
Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer.
Must have a valid driver's license and active vehicle insurance policy.
Driving record will be reviewed and considered as part of the application.
Must be able to drive approximately 50% of the time within assigned territory and may require overnight travel.
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Candidates for roles below the Principal level require unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Nice To Haves

RT and/or MRI certification
Prior experience with Image Guided Systems
Prior experience with MRI
Operating room experience

Responsibilities

Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with customers.
Represent Medtronic during technology-enabled procedures to provide technical assistance.
Maintain system hardware and software to maximize system performance.
Install software and hardware upgrades.
Perform system preventative maintenance.
Provide telephone clinical support to customers.
Use UNIX/LINUX commands to modify operating files.
Fulfill Software and Service Contract obligations.
Act as the primary Medtronic customer liaison for repair and technical support issues.
Provide timely information to the district team regarding customer concerns, issues, and market opportunities.
Provide service to customers per their individual needs.
Maintain familiarity with the status of calls and issues at customer sites.
Report necessary complaints and partner with CSM/NRC to ensure full resolution.
File weekly site visit and customer contact reports for service improvement purposes.
Educate and train physicians and hospital personnel (OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies) on technical matters relating to our technology-enabled procedures.
Provide a clinical resource for surgeons, clinicians, and others being trained.
Update customers on tips, shortcuts, and suggestions, as appropriate.
Participate in in-house sponsored customer training at designated sites for both internal and external partners.
Provide training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).
Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures.
Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures.
Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.
Submit reports and provide information as directed.
Cooperate with all personnel on the execution of Company programs.
Support more complex, new image-guided products and applications to physicians and hospital staff.
Work as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals.
Provide input on new product development based on in-field experience.
Responsible for documentation at new or existing installations.
Adhere to company policies and conduct all business in an ethical manner.

Benefits

Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)